Ginger Strittmatter
Owosso,MI
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest engagement and optimize team collaboration. Successfully reduced loan approval turnaround time at GMAC Mortgage by resolving discrepancies efficiently, while maintaining compliance and fostering relationships with key stakeholders.
Overview
25
25
years of professional experience
Work History
Server
Cracker Barrel
03.2013 - Current
- Managed multiple tables simultaneously while maintaining high service quality.
- Served food and beverages promptly with attention to customer preferences.
- Utilized POS system for order placement, billing, and managing complimentary items.
- Collaborated with team members during peak shifts to optimize workflow.
- Cultivated strong relationships with regular customers to enhance loyalty.
- Performed opening and closing duties to ensure seamless service transitions.
- Attended to customer needs promptly, delivering personalized service.
- Assisted in training new hires on restaurant standards and best practices.
LOA, Closer
GMAC Mortgage, Home Connects
09.2000 - 07.2006
- Ensured compliance by staying informed on industry regulatory changes during loan closings.
- Conducted thorough post-closing audits, identifying improvement areas and implementing necessary changes.
- Managed diverse loan closing tasks across residential and commercial lending sectors effectively.
- Reduced turnaround time for loan approvals by reviewing applications and resolving discrepancies promptly.
- Maintained in-depth knowledge of loan products to guide clients in financing solutions.
- Developed strong relationships with title companies, real estate agents, and attorneys for seamless closings.
- Assisted clients in understanding mortgage agreements through clear communication and explanations.
Education
General Studies
Lansing Community College
Lansing, MIAccounting
State College of Florida
Bradenton, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
Timeline
Server
Cracker Barrel
03.2013 - Current
LOA, Closer
GMAC Mortgage, Home Connects
09.2000 - 07.2006
General Studies
Lansing Community College
Accounting
State College of Florida
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