GINGER TENHOEVE CORTES
Houston
Summary
Aspiring mental health professional with 3+ years of experience in customer-facing roles, seeking to transition into the field of Applied Behavior Analysis (ABA) as a Registered Behavior Technician (RBT). Bilingual in English and Spanish with a strong ability to connect with diverse populations. Skilled in communication, conflict resolution, and time management. Passionate about supporting individuals with developmental or behavioral challenges. Quick learner with a strong work ethic and commitment to client-centered care.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Progressive
01.2024 - 04.2024
- Developed empathetic communication skills while consulting clients on insurance plans.
- Resolved objections using calm, client-focused approaches.
- Worked collaboratively to meet collective sales targets and enhance customer satisfaction.
Leasing Manager
Fountain Hill Apartments
Prairie View
01.2023 - 12.2023
- Led leasing operations and addressed tenant concerns with compassion and efficiency.
- Maintained a calm demeanor during high-stress situations involving housing disputes.
- Strengthened community relationships, improving tenant satisfaction.
Leasing Agent
Reserve at Richards
Prairie View
01.2022 - 12.2022
- Built trusting relationships with diverse populations while guiding them through housing processes.
- Applied attention to detail when reviewing applications and eligibility documentation.
Front Desk Receptionist
Reserve at Richards
Prairie View
07.2021 - 12.2021
- Served as the first point of contact, maintaining a professional and supportive environment.
- Demonstrated reliability and clear communication in a fast-paced setting.
Education
High School Diploma -
Cypress Lakes High School
Skills
- Behavior Observation & Documentation
- Patience & Compassion
- Problem-solving & Conflict Resolution
- Critical Thinking & Detail Orientation
- Team Collaboration & Time Management
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Sales Consultant
Progressive
01.2024 - 04.2024
Leasing Manager
Fountain Hill Apartments
01.2023 - 12.2023
Leasing Agent
Reserve at Richards
01.2022 - 12.2022
Front Desk Receptionist
Reserve at Richards
07.2021 - 12.2021
High School Diploma -
Cypress Lakes High School