Ginita Ortega
Raymondville,TX
Summary
Adaptable individual recognized for delivering exceptional customer service and maintaining attention to detail in fast-paced environments. Experienced in appointment scheduling and effective communication, poised to enhance operational efficiency.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Office Clerk
LiveLifeWell
Harlingen, Texas
02.2026 - 08.2026
- Coordinated appointment scheduling and maintained staff calendars to ensure efficient time management.
- Managed incoming calls and directed inquiries to appropriate staff, enhancing communication flow.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Provided attentive customer service to guests, remaining calm in stressful situations to ensure high satisfaction levels.
- Tracked office supply inventory and placed reorder requests.
- Worked with team members to keep daily office tasks running smoothly.
- Supported office clerical functions using word processing and other software, email and office machines.
- Updated customer accounts information in the database system accurately.
- Delivered messages promptly between staff members and departments to ensure effective communication.
Utility Clerk/Cashier
City of San Benito
San Benito, Texas
08.2022 - 04.2024
- - Operated cash register to process cash, checks, and credit card payments.
- - Accepted cash and credit card payments, issued receipts, and provided change.
- - Managed cash register and balanced cash drawer daily.
- - Assisted customers with billing and service inquiries to resolve issues promptly.
- - Assisted customers with service questions and account information.
- - Addressed customer complaints professionally to maintain high satisfaction levels.
- - Communicated with customers and employees to answer questions and explain information.
- - Answered multi-line phone system and transferred calls to proper staff.
- - Managed incoming calls by routing them to the appropriate staff members.
- - Used computer systems to update account details and monitor transactions.
- - Processed utility payments and kept customer account records accurate.
- - Prepared account status reports for management review.
- - Collaborated with team members to ensure efficient workflow and enhance service delivery.
- - Supported office clerical work using word processing, email, and office equipment.
- - Received and distributed incoming mail, messages, and packages.
- - Completed tasks assigned by management to support team objectives.
Front Desk Clerk
La Quinta Inn & Suites
Raymondville, Texas
09.2019 - 11.2021
- Welcomed guests and checked in arrivals quickly and accurately.
- Greeted arriving guests, issued room keys, and explained policies and amenities.
- Answered guest questions and handled complaints in a timely, professional manner.
- Coordinated front desk operations to ensure seamless guest flow during shifts.
- Assisted guests at check-in and shared information on hotel services.
- Coordinated room assignments and kept reservation records current each day.
- Updated computer system with current guest information.
- Processed payments and maintained accuracy during cash handling.
- Processed payments and issued receipts, bills, and correct change to customers.
- Supported housekeeping with room status updates and cleanliness checks.
- Informed housekeeping staff of room vacancies for timely cleaning.
- Kept front desk area clean and organized for daily use.
- Maintained reception area in clean, presentable condition for professional appearance.
- Kept lobby area clean, orderly, and stocked with needed supplies.
- Answered incoming calls and routed them to correct staff members.
- Answered phones for customer questions and transferred calls to proper staff members.
- Answered incoming calls and worked with staff to meet customer requests.
- Assisted walk-in customers with room availability inquiries and promotions. by tracking room availability and current promotions.
- Scheduled wake-up calls for guests upon request.
- Resolved customer concerns and complaints independently, enhancing overall guest satisfaction.
- Shared information on hotel amenities, services, and local attractions.
- Built professional guest relationships and supported customer retention through coordinated service.
- Worked with housekeeping and maintenance teams to address room and building issues.
- Worked with staff to support guest needs, a smooth check-in flow, and higher satisfaction.
- Prepared incident reports, daily activity logs, and other documents for management.
- Completed end-of-day closing tasks, including cash drawer balance and inventory counts.
- Worked with team members to support smooth daily operations.
- Assisted guests at check-in and shared information on hotel services.
- Informed housekeeping staff of room vacancies for timely cleaning.
Front Desk Clerk
Texas Inn & Suites Raymondville
Raymondville, Texas
03.2008 - 05.2017
- Welcomed guests and completed check-in process quickly.
- Supported guests during check-in by sharing hotel service information.
- Addressed guest questions and resolved complaints efficiently, enhancing guest satisfaction.
- Issued room keys and gave bellhop escort instructions.
- Tracked room availability and guest accounts manually or with computer systems.
- Informed housekeeping staff about room status updates. on rooms vacated and ready for cleaning.
- Entered and confirmed guest reservations.
- Answered phones and greeted visitors to answer questions and direct requests.
- Collaborated with team members to ensure seamless daily operations and high service quality.
- Handled special guest requests such as transportation arrangements or extra towels and linens.
- Scheduled wake-up calls for guests upon request.
- Received incoming calls and coordinated staff responses to customer requests.
- Answered customer calls and transferred inquiries to appropriate staff.
- Worked with staff to support incoming guest needs, smooth check-in, and guest satisfaction.
- Maintained a clean and professional reception area to create a welcoming environment for guests.
- Verified identification before issuing room keys for security.
- Notified housekeeping or maintenance staff about room or building issues.
- Partnered with housekeeping and maintenance staff to resolve room and building issues.
- Shared information on hotel amenities, services, and local attractions.
- Prepared incident reports, daily activity logs, and other management documents.
- Completed end-of-day closing tasks such as balancing cash drawer and counting inventory items.
- Updated computer system with current guest information.
- Answered incoming calls and routed them to proper personnel.
- Kept lobby area clean, orderly, and stocked with required supplies at all times.
Education
High School Diploma -
Raymondville High School
Raymondville, TX05-1990
Skills
- Appointment scheduling and management
- Scheduling appointments
- Customer account and relationship management
- Data entry and cash handling
- Multi-line phone operation
- Mail handling
- Team collaboration
- Office procedures
- Team collaboration
- Attention to detail
- Effective communication skills
- Office procedures
Languages
English
Professional
Spanish
Limited
Timeline
Office Clerk
LiveLifeWell
02.2026 - 08.2026
Utility Clerk/Cashier
City of San Benito
08.2022 - 04.2024
Front Desk Clerk
La Quinta Inn & Suites
09.2019 - 11.2021
Front Desk Clerk
Texas Inn & Suites Raymondville
03.2008 - 05.2017
High School Diploma -
Raymondville High School