Ginna Oliva
Dundalk,MD
Summary
Dynamic Store Manager at Baltimore Appliance Center LLC with expertise in cash handling and customer service. Proven track record in driving sales and managing budgets effectively. Passionate about training staff and enhancing team performance, resulting in improved customer satisfaction and operational efficiency. Committed to maintaining high standards in inventory management and compliance.
Overview
5
5
years of professional experience
Work History
Store Manager
Baltimore Appliance Center LLC
Baltimore, MD
02.2022 - 03.2024
- Oversaw daily cash handling procedures and ensured accuracy of financial records.
- Directed and coordinated products, services and sales activities.
- Assisted customers with product selection based on their individual needs.
- Ensured compliance with health and safety regulations across the store.
- Conducted weekly team meetings with staff to review objectives, performance, and any issues or concerns.
- Managed the store budget, controlling expenses to ensure financial objectives were met.
- Maintained accurate records of all sales transactions and updated inventory levels accordingly.
- Ensured that merchandise was accurately priced and labeled according to company policy.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
Front Desk Receptionist
Vedlev Management
Baltimore, MD
08.2019 - 12.2021
- Greeted tenants and visitors entering the establishment to determine the nature and purpose of their visit.
- Received rent payments from tenants.
- Transmitted information or documents to customers through email, mailings, and text messages.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Responded to inquiries and tenants' needs made online, by phone, and via email.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained a clean and organized reception area to uphold company image.
Education
Jane Adams High School
New York, NYSkills
- Cash handling
- Inventory management
- Sales coordination
- Budget management
- Customer service
- Staff training
- Store opening and closing
- Problem-solving
Languages
English
Professional
Spanish
Professional
Affiliations
The best to know a little more about myself is the passion for party decoration something I enjoy in my free time.
References
References available upon request.
Timeline
Store Manager
Baltimore Appliance Center LLC
02.2022 - 03.2024
Front Desk Receptionist
Vedlev Management
08.2019 - 12.2021
Jane Adams High School