Ginny D. Slavin
Phoenix,AZ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
36
36
years of professional experience
Work History
Medical Assistant
North Valley ENT
Phoenix, Arizona
09.2020 - 02.2024
- Assisted physicians with patient examinations and procedures.
- Maintained accurate patient records using electronic health systems.
- Prepared examination rooms and ensured necessary supplies were available.
Front Desk Receptionist
English Dermatology
Phoenix, Arizona
02.2014 - 03.2020
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems accurately.
- Verified patient information and insurance details prior to visits.
- Managed incoming calls and responded to inquiries professionally.
- Processed payments and maintained accurate financial records diligently.
Front Office Receptionist
Arizona Bone and Joint
Phoenix, Arizona
09.2004 - 10.2014
- Maintained accurate patient records using electronic health systems.
- Educated patients about treatment plans and medication usage.
- Scheduled patient appointments using electronic health record system.
- Maintained organized front desk area for efficient operations.
- Collected patient information and verified insurance details accurately.
- Assisted physicians with patient examinations and procedures.
Front Office Receptionist
Omni Medical Imaging
Scottsdale, AZ
03.2004 - 06.2004
- Posting Money - Posting charges with ICD and CPT codes
- Checking in/out - Data Entry
- Developed understanding of medical terminology to enhance patient interactions
- Appointment Scheduling
Front Office/Medical Records Lead
Saguaro Family Practice
Phoenix, AZ
01.2000 - 01.2004
- Aided recruitment efforts to find qualified candidates for open positions.
- Conducted training sessions to enhance employee skills and knowledge.
- Provided assistance to various departments to ensure smooth operations.
- Completely reorganized medical records to maximize efficiencies and productivity
Referral Coordinator
Saguaro Family Practice
Phoenix, AZ
01.1998 - 01.2000
- Coordinated scheduling of physician referrals to ensure patient access to specialists.
- Managed authorization of medical procedures to comply with insurance requirements.
- Coordinated referrals between patients and specialized healthcare providers.
- Managed patient records in electronic health record systems.
- Scheduled appointments and follow-ups for referred patients.
Front Office Medical Receptionist
Valley Surgical Clinic
Phoenix, AZ
01.1997 - 01.1998
- Demographics
- Greeted patients and visitors warmly upon arrival at the surgical clinic.
- Scheduled appointments efficiently using the clinic's patient management system.
- Verified patient insurance information and collected necessary documentation.
Front Office Medical Receptionist
Saguaro Family Practice
Phoenix, AZ
01.1988 - 01.1997
- Excellent people skills
- Checking in/out - Data Entry
- Medical Terminology
- Appointment Scheduling - Heavy Phones
- Insurance Verification - Authorizations of procedures and surgeries
- Posting Money - Posting charges with ICD and CPT codes
Education
Leadership, Computer based training -
John C Lincoln
01-2003
BC/BS Phone Courtesy Course -
01-1993
High School -
Sunny Slope High School
Phoenix, AZ01-1984
Skills
- customer service
- attention to detail
- time management
- Preparing specimens and samples
Timeline
Medical Assistant
North Valley ENT
09.2020 - 02.2024
Front Desk Receptionist
English Dermatology
02.2014 - 03.2020
Front Office Receptionist
Arizona Bone and Joint
09.2004 - 10.2014
Front Office Receptionist
Omni Medical Imaging
03.2004 - 06.2004
Front Office/Medical Records Lead
Saguaro Family Practice
01.2000 - 01.2004
Referral Coordinator
Saguaro Family Practice
01.1998 - 01.2000
Front Office Medical Receptionist
Valley Surgical Clinic
01.1997 - 01.1998
Front Office Medical Receptionist
Saguaro Family Practice
01.1988 - 01.1997
Leadership, Computer based training -
John C Lincoln
BC/BS Phone Courtesy Course -
High School -
Sunny Slope High School