Ginny Pruitt
Woodbridge,VA
Summary
I have a proven track record in enhancing customer satisfaction, streamlining operations, data entry, active listening, and leading to significant improvements in efficiency and service delivery. I have demonstrated the ability to mentor staff and manage sensitive information with utmost confidentiality.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Fed Ex
Admissions and Disposition Clerk
A.T Augusta Military Medical Center
Fort Belvoir, VA
04.2024 - Current
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Birth Registrar and Decedent Affairs Coordinator
A.T Augusta Military Medical Center
Fort Belvoir, VA
04.2024 - Current
- Exceeded performance consistently by maintaining a strong attention to detail when processing registrations.
- Efficiently resolved discrepancies or issues related to incomplete or incorrect information provided during the registration of births and decedent paperwork process.
- Prioritized work and completed tasks on time against tight deadlines.
- Streamlined the birth registration process, resulting in faster issuance of birth certificates.
- Upheld HIPAA regulations and standards for protecting patient information.
Customer Service Representative
Fed Ex
Woodbridge, VA
10.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Orthodontist Assistant
Zhu Orthodontist
Dumfries, VA
03.2022 - 09.2022
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Increased practice efficiency by meticulously managing inventory, ordering supplies, and maintaining equipment.
- Maintained a clean and organized clinical environment, adhering to strict sterilization protocols for patient safety.
- Demonstrated commitment to patient privacy by adhering to HIPAA guidelines and maintaining the confidentiality of sensitive information.
Customer Service Representative
Lowes Home Improvment
Dale City, VA
05.2017 - 08.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Management
Top China
Woodbridge, VA
06.2006 - 09.2018
- Met monthly productivity goals set by sales management.
- Mentored staff members on best practices in l sales management to further grow within the team.
- Ensured monetary value was accurate at all times
- Ensured that orders were correct and orders were set to go for deliveries and catering services
Education
Malaysia High School
MalaysiaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
Languages
Mandarin, Cantonese, and Malay
Full Professional
Timeline
Admissions and Disposition Clerk
A.T Augusta Military Medical Center
04.2024 - Current
Birth Registrar and Decedent Affairs Coordinator
A.T Augusta Military Medical Center
04.2024 - Current
Customer Service Representative
Fed Ex
10.2022 - 12.2022
Orthodontist Assistant
Zhu Orthodontist
03.2022 - 09.2022
Customer Service Representative
Lowes Home Improvment
05.2017 - 08.2021
Sales Management
Top China
06.2006 - 09.2018
Customer Service Representative
Fed Ex
Malaysia High School