Gino Quevedo
Hialeah,FL
Summary
Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
5
5
years of professional experience
Work History
Concierge
5th Avenue Concierge
05.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Warehouse Worker
Amazon
11.2021 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cashier Team Lead
Pizza Hut
06.2020 - 03.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Mater Academy Charter High
Hialeah Gardens06-2020
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Concierge
5th Avenue Concierge
05.2024 - Current
Warehouse Worker
Amazon
11.2021 - 01.2022
Cashier Team Lead
Pizza Hut
06.2020 - 03.2021
High School Diploma -
Mater Academy Charter High
Similar Profiles
Shelly McQuadeShelly McQuade
Concierge Agent at 5th Avenue ConciergeConcierge Agent at 5th Avenue Concierge
Britt StephensBritt Stephens
Front Desk/Concierge at 5th Avenue ConciergeFront Desk/Concierge at 5th Avenue Concierge
Dania Perez JuiDania Perez Jui
Receptionist at 5th Avenue ConciergeReceptionist at 5th Avenue Concierge