Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sergio B Gutierrez Jr

Chicago,IL

Summary

Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Customer-focused crew member accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
Chicago, IL
11/08/22 - Current
  • Educated customers on menu items, product ingredients and nutritional values.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Took orders from patrons and input selections into store computer system.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Organized and restocked supplies to support operations and team productivity.
  • Packed fast food products in approved containers, cups, and bags.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Served food quickly for positive guest experiences.
  • Brewed and served coffee and tea with preferred add-ins.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Busser

Hokkaido Ramen & Sushi Bar
Evanston, IL
01.2022 - 07.2022
  • Provided quick and efficient clearing of tables between courses.
  • Greeted frequent visitors by name and explained new promotions.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Took initiative to help others whenever necessary.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Greeted guests with friendliness and professionalism.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Filled and served various beverages for customers.
  • Ensured that each table was properly set before seating guests.
  • Bussed and reset tables in an orderly fashion.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Lane Tech College Prep
Chicago, IL
06-2021

Skills

  • Beverage Preparation
  • Menu Memorization
  • Customer Service
  • Food Preparation
  • Food Running
  • Customer Engagement
  • Heavy Lifting
  • Cleaning
  • Time Management
  • Performance Improvement
  • Cash Handling
  • Complex Problem-Solving
  • Ordering Procedures

Languages

Spanish
Limited
English
Native/ Bilingual

Timeline

Busser

Hokkaido Ramen & Sushi Bar
01.2022 - 07.2022

Crew Member

McDonald's
11/08/22 - Current

High School Diploma -

Lane Tech College Prep

Similar Profiles

CREATE PROFILE
Sergio B Gutierrez Jr