Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Giovani Acosta

Duluth,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Kroger
10.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.

Customer Service Advisor

Pep Boys
09.2020 - 10.2021
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Boosted sales revenue with upselling techniques and comprehensive product knowledge.
  • Liaison between customers and auto technicians

Education

High School Diploma -

Central Gwinnett High
Lawrenceville, GA
05-2016

Skills

  • Customer service

  • Team leadership

  • Workload management

  • Decision-making

  • Food safety management

  • Workplace safety compliance

  • Inventory management

Accomplishments

  • Supervised team of 3 staff members
  • Monthly inventory results consistently under 4% goal
  • Effectively managing labor to minimize overtime

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Assistant Manager

Kroger
10.2021 - Current

Customer Service Advisor

Pep Boys
09.2020 - 10.2021

High School Diploma -

Central Gwinnett High

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Giovani Acosta