Open To Work
GIOVANI BATISTA
Takoma Park,Maryland
Summary
Operations & Program Analyst with experience driving cross-functional coordination, workflow optimization, and data-informed decision-making across academic, operational, and digital environments. Proven ability to manage scheduling systems, KPI dashboards, compliance documentation, and performance reporting while improving efficiency and execution consistency. Strong background in analytics, stakeholder alignment, and structured operational delivery in deadline-driven settings.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Digital Strategy & Operations Analyst
PhiloSoccer
Takoma Park, Maryland
09.2025 - Current
- Own end-to-end operational workflows across web, email, and social platforms, managing publishing calendars and production schedules to ensure consistent on-time delivery.
- Coordinate cross-functional stakeholders including creative teams, external partners, and collaborators to align timelines, deliverables, and execution priorities.
- Built and maintained KPI dashboards tracking engagement, reach, and conversion metrics to support data-driven decision-making.
- Supported over 300+ content deployments, contributing to ~33% follower growth through structured workflow optimization and performance analysis.
- Analyze campaign and funnel performance using Google Analytics, Squarespace Analytics, and Metricool; translate findings into execution and process improvements.
- Implement standardized reporting cycles and documentation systems to improve visibility, accountability, and operational consistency.
- Monitor budget efficiency across paid and organic initiatives to support informed resource allocation.
Graduate Assistant - Operations and Logistics
Washington Adventist University
Takoma Park, USA
08.2023 - 08.2025
- Managed high-volume calendar systems and operational documentation, ensuring accuracy across concurrent academic and athletic programs.
- Coordinated multi-stakeholder communication across faculty, athletics staff, and administration to reduce workflow bottlenecks.
- Supported daily program operations across scheduling, travel logistics, compliance tracking, and executive coordination.
- Assisted with budget tracking by analyzing spending patterns and operational needs to support procurement and planning decisions.
- Designed standardized reporting templates and recurring leadership updates, improving transparency into timelines and deliverable status.
Program and Project Coordinator
Coffeyville Community College
Coffeyville, USA
07.2022 - 05.2023
- Coordinated cross-functional initiatives across academic, athletic, and administrative departments, ensuring timely execution from planning to completion.
- Tracked action items, documentation, and deliverables to improve accountability and reduce delays.
- Standardized communication and documentation procedures, enhancing workflow clarity and reducing operational errors.
- Maintained compliance and operational records across multiple concurrent programs.
Marketing Intern | Internship
Money Mouth Marketing
05.2021 - 07.2021
- Designed and managed digital marketing assets using Canva, generating insights that enhanced brand awareness and increased ROI within a single quarter.
- Conducted market research to identify trends and customer preferences.
- Supported creation of marketing materials for client campaigns by collaborating with team members.
Account Assistant
Deconto Ltda.
Porto Alegre , Brazil
05.2017 - 04.2018
- Processed accounts payable and receivable transactions, ensuring accurate invoice reconciliation and timely vendor payments.
- Recorded journal entries and performed account reconciliations to uphold financial accuracy.
- Maintained ERP-based financial, HR, and vendor databases, improving data accuracy for informed leadership decisions.
- Executed payroll processing while maintaining compliant documentation to support financial audits.
Assistant Operations Manager
Restaurant Bell Sabor
Porto Alegre, Brazil
04.2016 - 05.2017
- Oversaw daily operations for 30-seat restaurant, managing scheduling and inventory to ensure seamless workflow execution.
- Analyzed POS data to identify bottlenecks, implementing process improvements that reduced checkout times.
- Coordinated vendor relationships and inventory controls to minimize waste and enhance cost efficiency.
- Supported operational reporting and performance tracking to identify areas for service efficiency improvement.
Education
MBA -
Washington Adventist University
Takoma Park, MDBBA - Business Administration And Management
Union Commonwealth University
Barbourville, KYBBA - Marketing Management
Union Commonwealth University
Barbourville, KYCertification
Google Project Management Professional Certificate
Skills
Workflow Coordination, Platform Management, Process Documentation, Scheduling & Booking Systems, Data Accuracy & QA, Cross-Functional Support, Excel (Advanced), Power BI, Operational Dashboards, Performance Tracking, Status Reporting, Data Interpretation, R (Intermediate), SQL (Intermediate), Squarespace, Email Campaign Tools, CRM-style Lead Tracking, Looker Studio, Google Workspace, MS Office, Tableau, Mailchimp
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$66000/yr - $110000/yrTimeline
Digital Strategy & Operations Analyst
PhiloSoccer
09.2025 - Current
Graduate Assistant - Operations and Logistics
Washington Adventist University
08.2023 - 08.2025
Program and Project Coordinator
Coffeyville Community College
07.2022 - 05.2023
Marketing Intern | Internship
Money Mouth Marketing
05.2021 - 07.2021
Account Assistant
Deconto Ltda.
05.2017 - 04.2018
Assistant Operations Manager
Restaurant Bell Sabor
04.2016 - 05.2017
MBA -
Washington Adventist University
BBA - Business Administration And Management
Union Commonwealth University
BBA - Marketing Management
Union Commonwealth University