Giovanna Arias
Austin ,TX
Summary
Dynamic professional with extensive experience at Belco Equities, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and accuracy in cash handling. Skilled in staff training and development, fostering a motivated team that consistently meets performance goals while ensuring a positive customer experience.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Belco Equities
06.2015 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized office environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Teller
Austin Telco Federal Credit Union
08.2013 - 07.2014
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Leasing Consultant
Belco Equities
12.2006 - 06.2012
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Education
Associate of Arts - Limited Radiology Medical Tech
CHCP
Austin TX08-2015
Skills
- Customer service
- Money handling
- Team leadership
- Strategic decision-making
- Customer relations
- Time management
- Problem-solving
- Decision-making
- Staff training and development
- Team motivation
- Task delegation
- Goal setting
- Policy enforcement
- Project management abilities
- Budgeting and finance
- Schedule oversight
- Consulting
- Multitasking and organization
- Adaptability and flexibility
- Workplace safety compliance
- Inventory management
- Financial reporting
- Vendor relationship management
- Marketing
- Customer service and satisfaction
- Computer skills
- Organizational skills
- Active listening
- Professional and courteous
Bilingual- Fluent in Spanish
I speak, read and write in Spanish.
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Belco Equities
06.2015 - 07.2024
Lead Teller
Austin Telco Federal Credit Union
08.2013 - 07.2014
Leasing Consultant
Belco Equities
12.2006 - 06.2012
Associate of Arts - Limited Radiology Medical Tech
CHCP
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