GIOVANNA DELAGARZA
Exclusive Home Health & Hospice Inc.
BEEVILLE,TX
19
years of professional experience
Billing Specialist with over 12 years of experience in healthcare billing and claims processing. Achieved enhanced revenue cycle performance through data analysis, team collaboration, and streamlined procedures.
Work History
Home Care Provider
5 Years 6 Months- Provide compassionate care to clients, ensuring comfort and safety in daily activities.
- Assist clients with personal hygiene, meal preparation, and medication management.
- Develop individualized care plans to meet specific client needs and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Transport clients for medical and personal outings.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Assist disabled clients to support independence and well-being.
- Direct patients in simple prescribed exercises to assist with daily physical therapy routines.
Billing Specialist
12 Years 5 Months- Implemented streamlined billing procedures that improved turnaround time for claim submissions.
- Processed and verified billing statements, ensuring accuracy in patient accounts and insurance claims.
- Coordinated with healthcare providers to resolve discrepancies in billing information and payment issues.
- Trained junior staff on billing software and compliance regulations, enhancing team productivity.
- Analyzed billing data to identify trends, recommending adjustments to maximize revenue collection.
- Developed comprehensive reports on billing performance metrics for management review and strategy formation.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Processed payment via telephone and in person with a focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on a daily basis.
- Played a key role in annual audit process by providing comprehensive billing records and explanations for variances.
- Increased revenue retention by setting up a follow-up system for outstanding payments.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
Office Assistant
8 Months- Handled all work processing and typing
- Develop spreadsheets / reports
- Price invoice tickets
- Manage timesheets for drivers
- Process applications for employment
- Design electronic file systems and maintain electronic paper files
- Receive and screen high volume of internal and external communications , including mail and electronic mail.
- Manage daily office operations and maintenance of equipment
Receptionist/Veterinary Technician
8 Months- Scheduled appointments using veterinary management software to optimize clinic workflow.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Processed patient records and payment transactions, ensuring accuracy and confidentiality.
- Managed multi-line phone system to ensure efficient communication with clients and staff.
- Coordinated with veterinary staff to streamline patient intake procedures, enhancing operational efficiency.
- Assisted with onboarding new clients and securing paperwork completion.
Accounting Clerk/Receptionist
3 Years 11 Months- Processed accounts payable and receivable transactions accurately and efficiently.
- Implemented improvements to invoicing processes, reducing processing time significantly.
- Ensured compliance with company policies and accounting standards during audits.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Processed credit card payments and reconciled credit card statements for accuracy in the accounting process.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using a 10-key calculator to compute data quickly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma
Skills
Billing software
Claims processing
Insurance verification
Insurance authorizations
Claim submission
Data entry skills
Decision making
Account reconciliation
Accounts receivable/payable management
Revenue cycle management
HIPAA compliance
OSHA compliance
Medical coding
Revenue management
Billing compliance
Multitasking
Decision-making
Patient account management
Timeline
Home Care Provider
All Generations Health Care
01.2021 - CurrentRead More
Billing Specialist
Exclusive Home Health & Hospice Inc.
02.2014 - CurrentRead More
Office Assistant
Premier Tank Truck Services
12.2012 - 08.2013Read More
Receptionist/Veterinary Technician
South Texas Veterinary Clinic
04.2012 - 12.2012Read More
Accounting Clerk/Receptionist
Aztec Chevrolet
08.2007 - 07.2011Read More
A.C. Jones High School
High School Diploma
Read More