GIOVANNA FLORES
Clifton,NJ
Summary
Detail-oriented banking and retail leader with a background in cash handling, customer education, and team support. Delivers accurate transactions, calm service, and smooth daily operations in fast-paced environments.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Associate Banker
TD Bank
Passaic, New Jersey
12.2025 - Current
- Delivered customer support for daily banking needs at TD branch while maintaining professional service standards.
- Managed teller line support during peak periods, ensuring efficient customer service and reduced wait times.
- Processed deposits, withdrawals, and payments accurately to support smooth branch operations.
- Educated customers on TD Bank products and core account features, enabling informed financial decisions.
- Guided customers in understanding banking services, products, and financial planning options to enhance their banking experience.
- Verified identification and implemented banking compliance procedures.
- Balanced cash drawer and prepared end-of-day branch records with attention to detail.
- Used banking software to update client accounts and process transactions efficiently.
- Prepared official checks for customer transactions and internal banking requests.
Sales Floor Lead
Burlington
Clifton, NJ
10.2024 - 09.2025
- Supervised retail sales team, ensuring efficient floor operations and exceptional customer service.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Led Burlington sales floor associates in merchandise recovery and zone maintenance, enhancing store presentation.
- Monitored fitting rooms and directed clothing returns to proper sales areas.
- Conducted safety walks of the store floor and reported hazards to appropriate personnel for immediate remediation.
- Established clear expectations for quality control processes, improving staff accountability and product standards.
Customer Service Lead
Burlington
Clifton, New Jersey
02.2024 - 09.2024
- Supervised front end operations across cashier lanes, customer service, and returns.
- Resolved customer concerns at service desk using store guidelines.
- Managed customer inquiries via phone, ensuring prompt and accurate responses. to respond to customer inquiries and transferred calls to appropriate staff members.
- Coordinated with department leads to address store-wide front end needs, enhancing overall service quality.
- Trained cashiers on register procedures, payment handling, and store policies.
- Enforced safety, loss prevention, and merchandising standards in retail front end.
- Delegated tasks to employees based on shift requirements and individual strengths, optimizing team performance.
- Supervised the proper maintenance of all equipment used in the checkout area.
SEASONAL TALENT CAPTAIN
Burlington
Clifton, New Jersey
10.2023 - 01.2024
- Qualified candidates through resume screening aligned with role requirements and hiring needs.
- Coordinated interviews across recruitment workflows to facilitate seamless communication between hiring managers and candidates.
- Aligned hiring plans with HR and department managers through workforce forecasting and talent acquisition planning.
- Streamlined hiring readiness by managing background checks, reference calls, and pre-employment paperwork for timely onboarding.
- Prepared and processed onboarding documents to enhance the new hire transition experience.
- Improved job visibility by posting openings in applicant tracking system and career sites.
- Developed recruiter capability through mentoring on interviewing and candidate evaluation.
- Supported recruitment planning through participation in team meetings on active initiatives.
Sales Floor Associate
Burlington
Clifton, New Jersey
07.2023 - 09.2023
- Guided Burlington customers in product selection and addressed store inquiries to enhance the shopping experience.
- Gained product knowledge to effectively respond to customer inquiries and enhance service quality.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Recovered aisles and organized displays for Burlington shopping area
- Collaborated with team to maintain clean, safe Burlington store conditions
- Stocked sales floor merchandise from backroom shipments
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Labeled clothing items with prices to facilitate customer purchases, and updated price changes on merchandise
Cashier
Burlington
Clifton, New Jersey
02.2023 - 06.2023
- Greeted customers and provided friendly service at front lanes.
- Operated cash register with accuracy while processing cash, check, credit card, gift card, and automatic debit payments.
- Processed register transactions to ensure efficient checkout operations.
- Checked prices, coupons, and payment methods during sales.
- Managed returns, exchanges, and store credit requests to enhance customer satisfaction.
- Issued receipts, refunds, credits, and change to maintain accurate transaction records.
Education
Associate of Applied Science - RADIOGRAPHY
Passaic County Community College
Paterson, NJ09-2028
High School Diploma -
CLIFTON HIGH SCHOOL
CLIFTON06-2024
Skills
Compliance in banking
Financial management skills
Client service and education
Orientation processes
Detail-oriented approach
Fraud detection strategies
Lead generation techniques
Analytical problem-solving
Expectation management
Communication skills (verbal and written)
Conflict resolution techniques
Team collaboration skills
Time management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Associate Banker
TD Bank
12.2025 - Current
Sales Floor Lead
Burlington
10.2024 - 09.2025
Customer Service Lead
Burlington
02.2024 - 09.2024
SEASONAL TALENT CAPTAIN
Burlington
10.2023 - 01.2024
Sales Floor Associate
Burlington
07.2023 - 09.2023
Cashier
Burlington
02.2023 - 06.2023
Associate of Applied Science - RADIOGRAPHY
Passaic County Community College
High School Diploma -
CLIFTON HIGH SCHOOL