Giovanna Guzman
Summary
Detail-oriented professional with a background in customer service, known for employing assertive communication and problem-solving skills to effectively address client needs. Ability to adapt strategies that enhance customer satisfaction and drive results. Committed to fostering positive relationships while delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Owner
Crafty Corner
Pembroke Pines, FL
03.2024 - Current
- Production of stationery items and decoration for parties, or celebrations of all kinds.
- Direct support for potential buyers coordinating their orders, special customization requirements, and shipping.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Work with clients via email, phone, and Etsy to collect information to complete designs.
- Social media management to boost sales and showcase completed work.
Online Customer Service Representative
The Jewel Bar Miami
Miami, FL
01.2024 - Current
- Assist customers with questions regarding products and services.
- Assist customers with troubleshooting website navigation issues.
- Coordinate with customers order shipments, and other inquiries.
Owner /Graphic Designer
CreArte Diseños y Sueños
Lima , Peru
09.2018 - Current
- Production of stationery items and decoration for parties, or celebrations of all kinds.
- Direct support to potential buyers coordinating their orders, special customization requirements, and shipping.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Work with clients via email, phone, to collect information to complete designs.
- Social media management to boost sales and showcase completed work.
- I currently do all the designing, coordinating with a person who is in charge of placing all orders.
Psychologist Assistant
Química Suiza
Lima, Peru
02.2022 - 11.2023
- Develop training materials for staff orientation programs and assist with new staff orientation and training.
- New hire introduction to company policies and procedures.
- Supervision and assistance during new-hire training.
- Direct coordination with area managers to assist with employee attendance to scheduled training sessions.
Education
DIgital Marketing
Tolouse Lautrec
Lima, Perú11-2022
Leadership and Organizational Coaching
CENTRUM PUCP
Lima, Perú07-2021
Adobe Illustrator
Mott
Lima, Perú02-2016
Bachelor of Science - Psychology
Universidad Del Sagrado Corazón - UNIFÉ
Lima, Perú04-2014
Skills
- Order fulfillment
- Project management
- Customer service
- Supply chain coordination
- Human resource management
- Conflict resolution
- Creative problem solving
- Adaptable strategies
- Quick learner
Languages
Spanish
Native/ Bilingual
Timeline
Owner
Crafty Corner
03.2024 - Current
Online Customer Service Representative
The Jewel Bar Miami
01.2024 - Current
Psychologist Assistant
Química Suiza
02.2022 - 11.2023
Owner /Graphic Designer
CreArte Diseños y Sueños
09.2018 - Current
DIgital Marketing
Tolouse Lautrec
Leadership and Organizational Coaching
CENTRUM PUCP
Adobe Illustrator
Mott
Bachelor of Science - Psychology
Universidad Del Sagrado Corazón - UNIFÉ