Michele Yohey
White Haven,PA
Summary
Experienced business leader with a proven track record in steering companies towards success. Skilled in developing strategies that enhance customer satisfaction, drive sales, and improve operational efficiency. Demonstrated ability in leading diverse teams and managing major projects. Recognized for excellence in business operations and customer service and credit management.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Owner
MMYCO LLC
White Haven, PA
04.2015 - Current
- Curated a diverse collection of novelty coffees, teas, honey, syrups, soaps, lotions, pet supplies and home decor.
- Created and promoted signature coffee brand recognized as Best Coffee 2024 and Best New Business 2023.
- Constructed online platform, obtained all merchandise.
- Executed targeted strategies to enhance company growth and profitability considering demographic factors.
- Executed advertising initiatives across statewide television programs and various media outlets to expand brand reach.
- Identified opportunities for business growth through detailed analysis of market trends and competitor actions.
- Received multiple awards for Best Atmosphere/Decor/Coffee/Breakfast and New Business in the Mountaintop and surrounding areas
- Discovered by WNEP Home and Backyard show, who did a television segment on the business
- Created and manage website design and inventory
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Delivered excellent customer service to clients and fellow employees.
Vice President of Operations/Officer
ENGLISH RIDING SUPPLY
Scranton, PA
10.2002 - 01.2023
- Spearheaded account initiation processes, ensuring seamless operations across departments.
- Conducted interviews and facilitated onboarding of employees, covering insurance and benefits.
- Managed Crisis Response operations with Supervisors for various emergencies, notably a ransomware breach.
- Reviewed Credit Profile Reports to determine appropriate credit terms.
- Oversaw timely AR aging review and collections.
- Analyzed client credit profiles for comprehensive monitoring and evaluation.
- Secured advantageous payment agreements to facilitate prompt balance recovery.
- Collaborated with sales teams to evaluate the financial viability of potential new customers before extending credit terms
- Operational Budgets and Planning: Developed the budgets for multiple departments, including Warehouse, IT, Customer Service, Operationd and HR
- Maintained a below budget in Operating expenses each year without sacrificing sales
- Team Building and Employee Growth Strategy: Mentored employees in their current roles and helped them grow and move to other positions while maintaining all departments are one team
- Liaison for key accounts: Collaborated with the largest accounts to secure their operational procedures
- Warehouse Logistics
- Importing, Traffic and Costing Processes
- Customer Service Management
- Improvement and writing of Policies and Procedures
- Director of Human Resources
- Implemented effective risk management strategies to mitigate potential threats and maximize opportunities
- Managed mergers and acquisitions processes from due diligence through integration phases
- Spearheaded process improvement projects resulting in streamlined operations
- Managed crisis situations effectively by implementing contingency plans
- Oversaw the development and implementation of technology solutions that improved operational efficiency by 80% with EDI introduction and linked to the website as well as several customers direct EDI systems integrated to the main system through Mapadoc and Vendornet
- Supervised daily operations of multi-million dollar divisional operation.
- Leveraged analytical, design, and implementation skills to offer leadership and support to all operations areas.
- Implemented best practices to strengthen internal systems and spearhead proactive change.
- Collaborated with other departments in order to achieve organizational goals.
- Ensured compliance with applicable laws and regulations related to operations.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Crafted and monitored internal control systems.
- Developed and implemented strategic plans for the operations department.
- Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
- Coordinated work across departments to keep teams on track with company goals.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
Credit and Collections Manager
Forbo Linoleum
Hazleton, PA
03.2001 - 10.2002
- Managed a portfolio of 500 accounts, overseeing credit limits, payment terms, and collections
- Developed and maintained strong relationships with key stakeholders including sales teams, finance departments, and external agencies
- Conducted regular reviews of customer credit profiles to identify potential high-risk accounts or opportunities for increased credit limits, placing mechanics liens when needed
- Collaborated with legal counsel on complex collection cases, ensuring compliance with applicable laws and regulations
- Improved cash flow by reducing average DSO from 95 days to 56 days through efficient collections processes
Credit Manager
Eisers
Hazleton, PA
02.1989 - 03.2001
- Analyzed financial statements and credit reports to assess the creditworthiness of new and existing customers
- Implemented a risk assessment framework to evaluate potential credit risks and develop appropriate mitigation strategies
- Negotiated favorable payment terms with customers to ensure timely collection of outstanding balances
- Collaborated with legal counsel on complex collection cases, ensuring compliance with applicable laws and regulations
- Provided training sessions for sales teams on best practices for assessing customer creditworthiness during the sales process
- Developed key performance indicators (KPIs) for the credit department, tracking metrics such as DSO (Days Sales Outstanding) and aging analysis reports
- Developed and maintained credit policies and procedures in compliance with industry regulations
- Implemented a customer onboarding process that included thorough credit checks and evaluation of trade references
- Managed relationships with external credit reporting agencies, ensuring accurate and up-to-date information for risk assessment purposes
Education
High school diploma -
Vernon Twp High School
Vernon, NJ06.1984
Skills
- Strategic Planning
- Budgeting
- Telemarketing
- Credit Analysis
- Leadership
- Logistics
- Order Fulfillment
- Computer Networking
- Risk Management
- Supply Chain
- Order Entry
- EDI
- Change Management
- Customer service
- Interviewing
- Crystal Reports
- Process Improvement
- Human Resources
- Computer skills
- Project Management
- Administrative experience
- Operations Management
- Management
- Cost Management
- Microsoft Excel
- Communication skills
- Team Management
- Research
- Warehouse Management
- Crisis Management
- Profit & Loss
Certification
- Driver's License, 06/24, 06/28
- Food Safety Management, 05/23, 05/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Recruiting, Proficient, 09/23, Managing the candidate sourcing and selection process
References
References available upon request.
Timeline
Owner
MMYCO LLC
04.2015 - Current
Vice President of Operations/Officer
ENGLISH RIDING SUPPLY
10.2002 - 01.2023
Credit and Collections Manager
Forbo Linoleum
03.2001 - 10.2002
Credit Manager
Eisers
02.1989 - 03.2001
High school diploma -
Vernon Twp High School