Giovanna Martinez
Denver,CO
Summary
Highly organized and self-motivated professional with exemplary multitasking, time management, and customer service skills. Known for being responsible and dependable, always willing to go the extra mile to assist and problem solve while maintaining a positive attitude. Dedication to providing exceptional service ensures consistent ability to meet and exceed customer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Frontier Airlines
Colorado
01.2024 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Property Manager
Acorn 03 LLC
Washington
10.2023 - 01.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services sometimes having to coordinate vendor meetings.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Planned special events such as lotteries, dedications and project tours.
- Responded to Common Area Maintenance (CAM) inquiries.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Administered operations to handle needs of more than 150 tenants across 200+ property units.
Front Desk Receptionist
Viewpoint Dentistry
Washington
04.2021 - 10.2023
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Was in charge of social media account, was able to get company social media account to over 300%+ interaction rating.
Barista Shift Lead
Red Rail
Washington
02.2020 - 04.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Traveling Bank Teller
American West Bank
Washington
05.2016 - 08.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Was on call to work for over 5 branches at one time, meaning I would help cover or provided added assistance when needed or if a branch was ever short staffed.
Education
Bachelor Of Administrative Studies - Business Administration
Columbia Basin College
09.2015
Certification
- Flight Attendant Certificate of Demonstrated Proficiency License - February 2024
- CMAA - Certified Medical Administrative Assistant
- First aid/CPR certification
- Dental CE courses
- Food Handler's license
- Class 12 permit (MAST)
- Studied for a year abroad in Mexico City
- Silver and Gold award through Girl Scouting, recognized by President George W. Bush
Languages
Spanish
Timeline
Flight Attendant
Frontier Airlines
01.2024 - Current
Property Manager
Acorn 03 LLC
10.2023 - 01.2024
Front Desk Receptionist
Viewpoint Dentistry
04.2021 - 10.2023
Barista Shift Lead
Red Rail
02.2020 - 04.2021
Traveling Bank Teller
American West Bank
05.2016 - 08.2018
Bachelor Of Administrative Studies - Business Administration
Columbia Basin College