Giovanna Mendoza
Federal Way
Summary
Motivated team player with extensive experience in delivering exceptional customer service. Demonstrated ability to maintain composure and professionalism in high-stress situations, swiftly and effectively resolving customer complaints. Possesses outstanding communication, organizational, and multitasking skills. Committed to delivering the highest quality service and fostering a positive customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
MultiCare Health
08.2023 - Current
Dental Assistant
Steven M. Kim DDS
08.2022 - 07.2023
- Offered gentle support and delivered compassionate care during dental procedures
- Educated patients on proper oral care habits and disease prevention
- Set up dental instruments and supplies in alignment with dentist preferences
- Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy
- Scheduled appointments for patients using the office management system software
Dental Assistant
Redmond Dental
09.2021 - 08.2022
- Set up dental instruments and supplies in alignment with dentist preferences
- Educated patients on proper oral care habits and disease prevention
- Offered gentle support and delivered compassionate care during dental procedures
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs
Dental Assistant
White River Family Dentistry
05.2020 - 02.2022
- Offered gentle support and delivered compassionate care during dental procedures
- Collaborated with clinical coordinator on schedule and follow-up of patient care and treatment
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
Dental Assistant
Seamar Community Clinics
04.2018 - 03.2020
- Set up dental instruments and supplies in alignment with dentist preferences
- Offered gentle support and delivered compassionate care during dental procedures
- Educated patients on proper oral care habits and disease prevention
- Provided support to other staff members as needed during busy times at the clinic
Education
GED - undefined
Highline Community College
Des Moines11.2012
Skills
- Office Management
- Complex Problem-Solving
- Critical Thinking
- Medical Charting
- Patient Schedule Management
- Manage Schedules
- Payment Collection
Certification
Dental Assistant
LANGUAGES
Spanish - Bilingual
English - Bilingual
Timeline
Patient Access Registrar
MultiCare Health
08.2023 - Current
Dental Assistant
Steven M. Kim DDS
08.2022 - 07.2023
Dental Assistant
Redmond Dental
09.2021 - 08.2022
Dental Assistant
White River Family Dentistry
05.2020 - 02.2022
Dental Assistant
Seamar Community Clinics
04.2018 - 03.2020
GED - undefined
Highline Community College
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