Giovanna Montes
San Antonio
Summary
Solid background in commissary clerk roles. Familiar with all aspects of inventory management, order fulfillment, and customer service in the food service industry. Strong organizational skills, ability to handle fast-paced work environments and manage multiple tasks simultaneously. Demonstrated effectiveness in team collaboration and problem-solving that enhances operational efficiency.
Overview
28
28
years of professional experience
1996
1996
years of post-secondary education
Work History
Administration/Commissary Clerk
Corecivic Laredo Processing Center
Laredo
09.2022 - 09.2024
- Managed inventory levels for food and supply items at the facility.
- Processed incoming shipments and organized storage areas efficiently.
- Prepared commissary orders based on dietary requirements and schedules.
Receptionist
Amor Counseling
Laredo
07.2015 - 11.2017
- Greeted clients warmly and created a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments using electronic health record systems efficiently.
Certified Personal Trainer
Rock Fitness Center
Laredo
05.2011 - 06.2015
- Designed personalized fitness programs for diverse client needs.
- Instructed group classes in strength training and cardio techniques.
- Monitored client progress through regular assessments and feedback sessions.
Teller
Wells Fargo Bank
Laredo
01.2014 - 01.2015
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Managed cash drawer and balanced funds at the end of each shift.
Loan Processor
Wells Fargo Financial
Laredo
04.2010 - 09.2014
- Processed loan applications efficiently while ensuring compliance with company policies.
- Reviewed financial documents for accuracy and completeness during loan evaluation.
- Collaborated with underwriting teams to expedite loan approvals and address concerns.
ATM Debit Card Specialist/Customer Service Representative
Laredo National Bank
Laredo
01.2008 - 01.2010
- Coordinated loan applications and ensured compliance with regulations.
- Assisted customers in understanding banking products .
- Investigate debit card dispute and fraud claims with the goal of minimizing losses to the bank.
- Prepare card maintenance and prepare reports.
- Investigate fraudulent card usage, research and follow up with appropriate agencies and departments on methods on recovery.
Customer Service Representative
First National Bank
Killeen
01.2002 - 01.2004
- Provided accurate information to customers regarding bank services and products.
- Resolved customer inquiries through phone, email, and in-person interactions.
- Assisted customers with account management and transaction processing.
Loan Processor
World Finance Corporation
Laredo
01.1997 - 01.2001
- Processed loan applications efficiently while ensuring compliance with company policies.
- Reviewed financial documents for accuracy and completeness during loan evaluation.
- Collaborated with underwriting teams to expedite loan approvals and address concerns.
Education
Martin High School
Laredo, TXSkills
- Inventory management
- Order processing
- Shipping coordination
- Great Customer Service skills
- Good eye for detail
- Very Organized
- Bilingual Fluent in English and Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Administration/Commissary Clerk
Corecivic Laredo Processing Center
09.2022 - 09.2024
Receptionist
Amor Counseling
07.2015 - 11.2017
Teller
Wells Fargo Bank
01.2014 - 01.2015
Certified Personal Trainer
Rock Fitness Center
05.2011 - 06.2015
Loan Processor
Wells Fargo Financial
04.2010 - 09.2014
ATM Debit Card Specialist/Customer Service Representative
Laredo National Bank
01.2008 - 01.2010
Customer Service Representative
First National Bank
01.2002 - 01.2004
Loan Processor
World Finance Corporation
01.1997 - 01.2001
Martin High School