Giovanna Morlock
Certified Medical Assistant
Taneytown,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Attentive Surgery Scheduler familiar with EHR systems. Skilled in organizing paperwork and coordinating supplies. Focused on maintaining smooth and efficient scheduling services.
Overview
11
11
years of professional experience
Work History
Surgical Scheduler Coordinat
Medical Group (Surgical Specialists)
01.2023 - Current
- Answering calls always providing excellent and exceptional customer service
- Work directly with General surgery, Colorectal surgery, Breast surgery, Acute Care surgery Endoscopy and colonoscopy procedures
- Direct schedule EGD and colonoscopies
- Works with referred patients for surgical procedures
- Coordinates with appropriate personnel to facilitate creation of the surgical schedule and to ensure the needed equipment, supplies, personnel, and patient information is available for procedures
- Gathered and analyzed performance metrics to ensure efficient utilization of operating time using an electronic surgery scheduling EPIC program
- Followed physician's orders and availability calendar to schedule tests and procedures
- Schedules patient appointments within established parameters
- Works cohesively with LPN/MAs staff as a clinical resource to coordinate patient care/scheduling.
Certified Clinical Medical Assistant
Wellspan Medical Group (Surgical Specialists)
03.2021 - Current
- Triaging calls to prioritize effective and on time service and care.
- Conducting patient interviews by telephone collecting accurate information in order to schedule appointments and procedures
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Clinical Medical Assistant / Medical Spanish Interpreter
Wellspan Medical Group (Urology)
03.2020 - 01.2021
- Obtained vital signs and patient information for inclusion into patients EMR file
- Triaged and roomed patients, prepared exam, and procedure rooms for examination of patients, chaperoned and assisted physician as needed
- Cleaned and stocked exam rooms daily, ordered, stocked, and maintained supplies, observed & adhered to HIPAA regulations
- Provided efficient and caring client service by greeting patients, sensitively preparing them for procedures, and assisting doctors
- Answered phone calls and returned patient phone calls; called in prescriptions under direct supervision of the doctor.
Unit Secretary / Nursing Assistant / Medical Interpreter
Wellspan Gettysburg Hospital
01.2014 - 01.2020
- Record or update patient information within the hospital database and manage appointments, scheduling and follow-up
- Provide nursing assistance on OB Maternity floor performing hearing, CHD, TCB and PKU testing on the babies
- Assessed patients by performing a wide range of standard vital checks, including but not limited to blood pressure, blood sugar, heart rate, urinalyses and blood drawn
- Helped patients with daily activities such as meals, hygiene and dressing.
Certified Medical Spanish Interpreter/scheduler coordinator remote
Wellspan Gettysburg Hospital
11.2015 - 01.2018
- Coordinate the day-to-day scheduling of interpreters
- Provide interpretation services to Gettysburg hospital during emergencies
- Performed over the phone interpretation services, mostly in medical fields
- Maintained accurate interpretation from Spanish to English or English to Spanish
- Represent Interpreter Services and the organization in a positive and professional manner, always exercising discretion.
Education
Certified Medical Interpreter -
Bridging The Gap
2017
Tech Nursing Assistant (TNA) -
El Sena (Colombia) Medellin-Antioquia
1998
Certified Clinical Medical Assistant (CCMA) - undefined
Carroll Community College
04.2020
No Degree - De-escalation Techniques
Wellspan
2021
No Degree - Behavioral Health Training
Wellspan
2020
Skills
- Oral and written communication
- Defusing patient anger/frustration
- Critical thinking
- Determined
- Customer service
- Medical terminology
- Attention to detail
- Problem solving
- Dependability
- Active Listening
- Time management
- Positive Attitude
- Adaptability
- Confidentiality
- Ability to multitask
- Other languages (Spanish)
- Calendar Management
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Work Preference
Work Location
RemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time off401k match4-day work weekQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Certification
- CCMA - Certified Clinical Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Surgical Scheduler Coordinat
Medical Group (Surgical Specialists)
01.2023 - Current
Certified Clinical Medical Assistant
Wellspan Medical Group (Surgical Specialists)
03.2021 - Current
Certified Clinical Medical Assistant / Medical Spanish Interpreter
Wellspan Medical Group (Urology)
03.2020 - 01.2021
Certified Medical Spanish Interpreter/scheduler coordinator remote
Wellspan Gettysburg Hospital
11.2015 - 01.2018
Unit Secretary / Nursing Assistant / Medical Interpreter
Wellspan Gettysburg Hospital
01.2014 - 01.2020
Certified Medical Interpreter -
Bridging The Gap
Tech Nursing Assistant (TNA) -
El Sena (Colombia) Medellin-Antioquia
Certified Clinical Medical Assistant (CCMA) - undefined
Carroll Community College
No Degree - De-escalation Techniques
Wellspan
No Degree - Behavioral Health Training
Wellspan
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