Giovanna Osawaru
Houston,TX
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Houston financial solutions
Houston, TX
03.2024 - 02.2025
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled space or equipment for special programs, meetings and conferences.
- Responded to inquiries and room requests made online, by phone, and via email.
- Coordinated maintenance requests for office equipment and facilities.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Input customer data into reservation systems and updated to reflect room changes.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained a clean and organized reception area to uphold company image.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support including photocopying, faxing, and filing.
- Developed strong professional rapport with vendors and clients.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Contacted vendors to follow up on late invoices.
- Documented all invoice processing activities in accordance with internal audit requirements.
- Managed all payments processing, invoicing and collections tasks.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Office Administrative Assistant
Sage Hospitality
Houston, TX
03.2022 - 02.2024
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Greeted visitors and responded to inquiries in a professional manner.
- Assisted in organizing events such as conferences or seminars.
- Maintained records of all incoming and outgoing invoices.
- Contacted vendors to follow up on late invoices.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Accounting
IUO
Skills
- Appointment confirmation
- Document management
- Meeting scheduling
- Customer service
- Front office management
- Bookkeeping
- Data entry
- Administrative skills
- Expense reporting
- Skilled in ms excel
- Departmental support
- Correspondence typing
- Mail coordination
- Mail distribution
- Spreadsheet tracking
- Phone etiquette
Software proficiency
- MS EXCEL
- QUICKBOOKS
- OUTLOOK
- MS WORD
- SAP
Certification
- certified payroll specialist
- HiPAA
- bloodborne pathogen(BBP)
References
References available upon request.
Timeline
Front Desk Receptionist
Houston financial solutions
03.2024 - 02.2025
Office Administrative Assistant
Sage Hospitality
03.2022 - 02.2024
Bachelor of Science - Accounting
IUO
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