Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giovanna Porciello-Donnarumma

Union

Summary

Qualified Senior Personal Banker with proven background in managing client relationships and providing tailored financial solutions. Successfully navigated complex banking operations and enhanced customer satisfaction through personalized service. Demonstrated ability to communicate effectively and analyze financial needs. Expert in cross-selling financial products and enhancing client's satisfaction.

Overview

43
43
years of professional experience

Work History

Senior Personal Banker

Provident Bank Former Lakeland Bank
09.2024 - Current
  • Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
  • Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
  • Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
  • Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
  • Strengthened client relationships through consistent follow-ups and proactive communication.
  • Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
  • Assisted in implementing branch sales goals and motivating team members to achieve targets and drive business growth

Senior Personal Banker

Lakeland Bank
08.2020 - 08.2024
  • Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
  • Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Teller Manager

Lakeland Bank Former Somerset Hills Bank
08.2006 - 08.2020
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Pursued new retail and business account growth to enhance bank's market position.
  • Enhanced the overall customer experience with personalized service tailored to individual needs and preferences.
  • Facilitated smooth transitions during periods of change by effectively communicating new processes and expectations to team members.
  • Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
  • Performed teller and personal banker functions during high-volume business periods to offer expeditious service to customers.

Teller/Teller Manager

Chase Bank
08.1982 - 08.2006
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. I took corrective actions as needed.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Education

Academic

St. Michaels High School
Union City, NJ
06-1981

Skills

  • Positive attitude
  • Cross-selling products
  • Banking operations
  • Customer service
  • Attention to detail
  • Branch operations
  • Banking policies and procedures
  • Relationship building and management
  • Verbal and written communication
  • Interpersonal skills
  • Teller support
  • Financial services

Languages

English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Personal Banker

Provident Bank Former Lakeland Bank
09.2024 - Current

Senior Personal Banker

Lakeland Bank
08.2020 - 08.2024

Teller Manager

Lakeland Bank Former Somerset Hills Bank
08.2006 - 08.2020

Teller/Teller Manager

Chase Bank
08.1982 - 08.2006

Academic

St. Michaels High School

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