Giovanna Puertas
Orlando
Summary
Customer-focused professional with experience in hospitality, sales, and front desk operations. Skilled in customer service, organization, and multitasking in fast-paced environments. Know for strong communications, reliability, and a positive attitude. Seeking an entry-level position where I can contribute to excellent customer experiences and team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Resort, IHG
Orlando, FL
03.2025 - Current
- Checked guests in and out efficiently using hotel systems.
- Provided excellent customer service to guests and visitors.
- Answered phone calls and assisted with reservations.
- Resolved guest concerns and special requests.
- Processed payments and handled cash and credit transactions.
- Maintained a professional and welcoming front desk environment.
- Coordinated with housekeeping and maintenance teams.
Sales Associate
MacroBaby
Orlando, FL
02.2023 - 02.2025
- Provided personalized product recommendations to customers.
- Consistently met or exceed sales goals.
- Maintained organized inventory and restocked merchandise.
- Assisted customers with questions and product selection.
- Delivered excellent customer service in a fast-paced environment.
Receptionist
MedStation Clinic- Dr. Phillips
Orlando, FL
09.2022 - 12.2022
- Greeted visitors and answered phone calls.
- Scheduled and managed appointments efficiently.
- Maintained organized patient records and documents.
- Provided administrative support.
- Maintained a professional front desk environment.
Server
14 Bis Pizerria
Orlando, FL
06.2021 - 07.2021
- Provided friendly and efficient service to customers.
- Explained menu items and made recommendations.
- Processed orders accurately and quickly.
- Maintained a clean and organized dining area.
- Ensured customer satisfaction.
Education
High School Diploma -
Olympia High School
Orlando, FL05-2022
Lodging Operations Certificate -
Orange Technical College
Orlando, FL05-2022
Skills
- Customer service & Communications
- Front Desk & Guest Services
- Multitasking & Organization
- Teamwork & Collaboration
- Inventory Management
- Sales & Product Recommendations
- Problem Solving
- Time Management
Certification
- 600-Hour Hospitality Management Program (Front Office & Guest Services Training)
- Leadership & Supervisory Training
- AHLA & Safe Staff Food Safety Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Front Desk Agent
Holiday Inn Resort, IHG
03.2025 - Current
Sales Associate
MacroBaby
02.2023 - 02.2025
Receptionist
MedStation Clinic- Dr. Phillips
09.2022 - 12.2022
Server
14 Bis Pizerria
06.2021 - 07.2021
High School Diploma -
Olympia High School
Lodging Operations Certificate -
Orange Technical College