Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giovanna Rivera

Brooklyn,USA

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Claire's Stores
08.2022 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Guest Advocate/Food and Beverage Expert

Target
06.2020 - 08.2022
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.

Sales Associate/Cashier Team Lead

7 Eleven Store
11.2017 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associates - Health management

Berekely College
Brooklyn, NY
08.2017

High school diploma -

Heritage High School
Forestville, NC
06.2016

Dance -

Urban Assembly For The Performing Arts
New York, NY
02.2016

Skills

  • Food Preparation
  • Guest Services
  • Cashiering
  • Sales
  • Cash Handling
  • Food Service
  • Food Safety
  • Merchandising

Certification

  • CPR Certification, Ongoing
  • Security guard training certificate, 04/01/23 to 04/01/24

Timeline

Assistant Manager

Claire's Stores
08.2022 - Current

Guest Advocate/Food and Beverage Expert

Target
06.2020 - 08.2022

Sales Associate/Cashier Team Lead

7 Eleven Store
11.2017 - 02.2019

High school diploma -

Heritage High School

Dance -

Urban Assembly For The Performing Arts

Associates - Health management

Berekely College

Similar Profiles

CREATE PROFILE
Giovanna Rivera