Hi, I’m
Giovanna Scarangella
Deer Park,NY
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Skilled in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
3
years of professional experience
Work History
StarbucksDeer Park, NY
Shift Supervisor
02.2023 - Current
Job overview
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels and cash handling
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Promoted business' development by building and maintaining relationships with new clients.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
Deer Park High SchoolDeer Park, NY
High School Diploma
06-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Staff development
- Inventory control and record keeping
Timeline
Shift Supervisor
Starbucks
02.2023 - Current
Deer Park High School
High School Diploma