Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Giovanna Silva

Gulfport

Summary

Developed wonderful customer service and multitasking abilities in high-energy hospitality environment. I do very well in fast-paced settings; managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to a dynamic team. Working in a medical field has always been a dream of mine, and I am hoping to acquire the skills and knowledge through an opportunity of working in a medical office.

Overview

2
2
years of professional experience

Work History

Hostess

Longhorn Steakhouse
11.2024 - 05.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Hostess

Half Shell Oyster House
06.2023 - 10.2023
  • Completed daily side work and opening and closing duties without fail.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

West Harrison High School
Gulfport
05-2024

Associate of Science - Nursing

Mississippi Gulf Coast Community College
Perkinston, MS
05-2026

Skills

  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Interactive communication skills
  • Guest engagement
  • Service prioritization

Languages

Portuguese
Full Professional
English
Full Professional

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Participating in cultural exchange programs and homestays
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Gym Workouts
  • Passionate about balancing physical health with mental and emotional wellness
  • Drawing and Painting
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Hostess

Longhorn Steakhouse
11.2024 - 05.2025

Hostess

Half Shell Oyster House
06.2023 - 10.2023

High School Diploma -

West Harrison High School

Associate of Science - Nursing

Mississippi Gulf Coast Community College