Giovanni Cardona
Lake Elsinore,CA
Summary
Experienced customer service and collections agent with over 20 years of track record in diverse industries. Skilled in delivering exceptional service, issue resolution, and ensuring customer satisfaction. Proven expertise in managing collections processes, optimizing recovery rates, and minimizing delinquencies. Dedicated professional with keen attention to detail and commitment to providing efficient and effective solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Credit and Collections Agent
Lakeshore Learning Materials LLC.
04.2022 - Current
- Facilitate follow-up and outreach to public and private accounts with past due invoices
- Execute communication with educational facilities whose debt is owed to Lakeshore Learning Materials
- Provide debtors with their account information
- Assist them in understanding solutions to rectify the account balance
- Perform accurate data entry procedure by updating debtor accounts to the internal CRM
- Escalate any urgent debtor relations to direct managers for complex conflict resolution
Accounts Receivable Clerk and Collections Agent
Waste Resources Technology Inc.
09.2018 - 03.2022
- Perform desk duties at Lynwood City Hall to collect in-person collections and payments from ongoing accounts and debtors
- Act as point of contact for incoming calls from debtors and client accounts
- Actively listening to accounts over the phone and guiding them through the collections process
- Physically receive and process mail-in collections billing and invoices
- Conduct phone communication for collections on aging accounts that are more than 60 and 90 days past due
- Scan and photocopy backup checks and documents to computer drives and digital folders for compliant auditing purposes
- Perform all duties with integrity according to the standard operating process in order to protect all debtors and accounts with confidential information and details
- Assist senior citizens with application processes and verify applicant information before submission, amongst other general assistance
Accounts Receivable Collections - Mitigation Specialist
PRC Restoration and Construction Inc.
05.2016 - 08.2018
- Perform negotiations with insurance companies on the behalf of homeowner clientele
- Review client accounts and understand specific types of insurance coverage applied to the claim such as Water Damage, Sewage, Contents Loss and many more
- Guide debtors and accounts to resolving past due collections, update information on internal CRM, and provide subsequent communication to homeowners on the status of the account
- Perform communications between homeowners and insurance companies in a professional manner to close on frictionless collections processes
- Follow guidelines and procedures in order to protect confidential account information for all parties involved
Financial Services Supervisor
D.M.C.G. Inc (Bail Bond Hotline)
06.2009 - 04.2016
- Spearhead the creation of a collections department for bail bonds
- Staffing helped managers with the hiring process interviews and screening of the new hires
- Superintended the growth of an intimate collections team from 1 to 7 or more agents
- Conducted training and onboarding courses for new hires to increase profitability
- Perform collections representative duties such as; In office customer service and communication with clients
- Answering phone calls with up to hundreds of unique clients each week
- Auditing account paperwork and information
- Updating client payment records
- Oversaw accounts receivable practices for several other agents
- Negotiations and conflict resolution with difficult clients and past due accounts
Collections and Litigation Specialist
Fellowship Financial Inc.
10.2005 - 05.2009
- Facilitate Collections processes for; Overdue Credit Card Accounts, Business and Personal Checks that have bounced and/or defaulted, Overdrafts on private and public accounts, Personal Loans such as Cash Call, Cash America, and US Bank
- Actively perform negotiations of payment plans, settlements, or collect full balance payments
- Working closely with the attorneys if a debtor has file A Bankruptcy claim adding the debt
Collections Agent
Target Billings & Collections 1st Credit of the West
02.2000 - 09.2005
- Collaborate with insurance companies to resolve delinquent workers compensation accounts
- Excellent customer service capabilities with insurance companies and debtors alike to resolve collections disputes quickly
- Collections of outstanding liens and settling of accounts alongside insurance adjusters and private/public Attorneys
- Perform collection duties on past-due medical accounts such pertaining to issues with co-pay and various medical services provided by large public hospitals, intimate private clinics, and personal medical professionals alike
Education
Associate of the Arts - Medical Field
Phillips Jr. College
Riverside, CA12.1997
La Sierra High School -
La Sierra High School
12.1993
Skills
- Data Entry
- Compliance Auditing
- Microsoft Applications
- Google Applications
- Accounts Receivable
- Negotiation
- Medical Terminology
- Medical Collections
- Conducting Interviews
- Onboarding
- Staff Training
- CRM
- Salesforce
- HubSpot
Certification
Certified Medical Assistant, 01/1995, 02/1997
Additional Information - References
References can be provided upon request.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Elementary
English
Elementary
Timeline
Credit and Collections Agent
Lakeshore Learning Materials LLC.
04.2022 - Current
Accounts Receivable Clerk and Collections Agent
Waste Resources Technology Inc.
09.2018 - 03.2022
Accounts Receivable Collections - Mitigation Specialist
PRC Restoration and Construction Inc.
05.2016 - 08.2018
Financial Services Supervisor
D.M.C.G. Inc (Bail Bond Hotline)
06.2009 - 04.2016
Collections and Litigation Specialist
Fellowship Financial Inc.
10.2005 - 05.2009
Collections Agent
Target Billings & Collections 1st Credit of the West
02.2000 - 09.2005
Associate of the Arts - Medical Field
Phillips Jr. College
La Sierra High School -
La Sierra High School
Certified Medical Assistant, 01/1995, 02/1997