Giovanni Colio
Calexico,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level [Security-Guard] position to help launch career while achieving company goals. Skilled in working under pressure and adapting to new situations and challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Auto-International Insurance
Calexico, CA
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Set up and activated customer accounts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
Salesperson
Self-employeed
Imperial, CA
01.2020 - 01.2023
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Demonstrated product features to align with customer needs.
- Monitored customer order process and addressed customer issues.
- Presented products and services to prospective and existing customers to meet client needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Recognized security risks to properly handle situations.
Education
High School Diploma -
Imperial County Office of Education
El Centro, CA06-2017
Associate of Science - Criminal Justice
Imperial Valley College
Imperial, CASkills
- Consultative Sales
- Information Security
- Complaint Resolution
- Product Promotion
- High-Energy Attitude
- Problem-Solving Abilities
- Payment Processing
- Conflict Resolution
- Office Equipment Proficiency
- Microsoft Excel
- Computer Proficiency
- Customer Consulting
- Multi-Task Management
- Critical Thinking
- Customer Relations
- Client Relations
- Active Listening
Certification
- BSIS certificate Guard-Card
- CPR Certificate
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Auto-International Insurance
08.2023 - Current
Salesperson
Self-employeed
01.2020 - 01.2023
High School Diploma -
Imperial County Office of Education
Associate of Science - Criminal Justice
Imperial Valley College
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