Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanni Delvalle

West Springfield,United States

Summary

Dedicated professional with a strong background in customer service and team collaboration, honed through diverse roles in retail and manufacturing. Passionate about enhancing customer experiences and eager to contribute to a dynamic team, leveraging problem-solving and quality improvement skills.

Overview

3
3
years of professional experience

Work History

Shift Manager

Starbucks
12.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Barista trainer

Starbucks Coffee Company
12.2024 - Current
  • Selected to train new hires due to strong work ethic and desire to see the store succeed.
  • Trained 3 new hires simultaneously, emphasizing customer service skills, order accuracy, and efficiency.

Barista

Starbucks Coffee Company
03.2024 - Current
  • Routinely sought by fellow partners for clarification on drink production and help learning to sequence.
  • Maintains a clean and safe working environment, contributing to a better customer and partner experience.
  • Efficient worker routinely put on bar during peak to ensure maximum customer satisfaction.
  • Drives sales through upselling techniques and product knowledge.
  • Stives to create a third-place atmosphere by welcoming customers in and ensuring the cafe area is clean.

Production Line Assembler

Savage Arms
10.2022 - 11.2023
  • Assembled firearms precisely, meeting strict quality standards and enhancing production accuracy.
  • Maintained detailed production records, ensuring timely completion of daily targets.
  • Collaborated with team to uphold safety protocols, improving operational efficiency.
  • Resolved assembly line issues promptly, minimizing downtime and ensuring a smooth workflow.

Front end assistant

Big Y supermarket
01.2022 - 09.2022
  • Efficiently bagged groceries, boosting customer satisfaction and reducing checkout time.
  • Streamlined work area organization, minimizing wait times and enhancing service flow.
  • Supported a quick checkout process, ensuring a smooth customer experience.

Education

High School - undefined

West Springfield High School
West Springfield, MA
06.2023

Skills

  • Team development
  • Quality assurance
  • Verbal and written communication
  • Customer service
  • Critical thinking
  • Team building
  • Problem-solving
  • Assembly and production
  • Power tool operation
  • Strong work ethic

Timeline

Shift Manager

Starbucks
12.2024 - Current

Barista trainer

Starbucks Coffee Company
12.2024 - Current

Barista

Starbucks Coffee Company
03.2024 - Current

Production Line Assembler

Savage Arms
10.2022 - 11.2023

Front end assistant

Big Y supermarket
01.2022 - 09.2022

High School - undefined

West Springfield High School