Giovanni Evans
Zion,IL
Summary
Dedicated and adaptable recent college graduate with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
BDC Sales Representative
Ray Chevrolet
Fox Lake, IL
2026.07 - Current
- Handled inbound sales calls and responded to internet lead forms and chat inquiries within minutes to maximize customer engagement.
- Addressed initial customer questions and pricing concerns over the phone to facilitate dealership visits and enhance customer experience.
- Conducted systematic follow-up calls, texts, and emails to unsold prospects and past customers to nurture leads and increase conversion opportunities.
- Set up quality showroom or service appointments for floor sales and service teams.
- Record customer interactions, notes, and lead status updates accurately in a dealership CRM platform.
- Keep current knowledge of vehicle inventory, pricing, features, and active promotions.
BDC Service Representative
Liberty Auto City
Libertyville, IL
2021.07 - 2025.02
- Developed strong customer relationships to enhance retention and satisfaction.
- Managed customer inquiries and scheduled service appointments to ensure timely service delivery.
- Coordinated with service staff to deliver accurate updates and information, improving customer communication.
Cashier Associate
Walmart
Waukegan, IL
2020.08 - 2020.11
- Processed customer transactions with accuracy and efficiency, ensuring smooth checkout experiences.
- Providing friendly customer service in a fast-paced environment, enhancing customer satisfaction.
- Maintained organized and clean checkout area to support efficient operation.
Education
Bachelors of Science - Aviation Management And Flight, Airport Planning
Southern Illinois University of Carbondale
Carbondale, IL2026-05
Skills
- Microsoft Office Suite
- Customer service
- Time management
- Sales techniques
- Team collaboration
- CRM management
- Data analysis
- Project management
PROJECTS & EXTRACURRICULAR
Mock Negotiation Project, Worked as part of a team to analyze labor-management negotiation strategies and practices., Represented the management side during negotiations, evaluating labor proposals and developing counteroffers., Contributed to identifying mutually beneficial solutions and reaching compromise agreements through effective communication and problem-solving., Applied critical thinking and negotiation skills to balance organizational objectives with employee concerns.
Timeline
BDC Sales Representative
Ray Chevrolet
2026.07 - Current
BDC Service Representative
Liberty Auto City
2021.07 - 2025.02
Cashier Associate
Walmart
2020.08 - 2020.11
Bachelors of Science - Aviation Management And Flight, Airport Planning
Southern Illinois University of Carbondale