Professional Summary
Overview
Work History
Education
Skills
Timeline

Giovanni Gomez

ACT
HARLINGEN,TX
3
years of professional experience

Dedicated customer service representative with proven ability to enhance customer satisfaction through effective conflict resolution and active listening. Committed to delivering high-quality support in fast-paced environments.

Work History

Customer Service Representative

8 Months
ACT | 01.2026 - Current

Provided customer service for healthcare insurance inquiries

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Housekeeper

2 Years 3 Months
Quality Inn | 05.2023 - 08.2025
  • Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
  • Inspected rooms post-cleaning to verify adherence to quality standards and protocols.
  • Managed laundry operations, efficiently processing linens and towels for guest use.
  • Collaborated with front desk staff to address guest requests and special accommodations swiftly.

Education

No Degree - Nursing

The University of Texas Rio Grande Valley | Edinburg, TX

No Degree - Nursing

TSTC | Harlingen, TX | 2028

High School Diploma

Harlingen Highschool South | Harlingen, TX | 05.2024
  • Awarded CMA - certification & CPR certified

Skills

Customer service
Customer relations
Problem resolution
Conflict resolution
Active listening
Critical thinking
Data entry
Relationship building

Timeline

Customer Service Representative

ACT
01.2026 - CurrentRead More

Housekeeper

Quality Inn
05.2023 - 08.2025Read More

The University of Texas Rio Grande Valley

No Degree from Nursing
Read More

TSTC

No Degree from Nursing
Read More

Harlingen Highschool South

High School Diploma
Read More
Giovanni Gomez