Hi, I’m
Giovanni Greene
Customer Service Representative
Milford,PA
Summary
I am a highly astute Online Chat Specialist offering a passion for working with others. Smart and determined, I am a voracious learner who is pursuing a role where I can be nurtured and allowed to grow. I have been with The Home Depot in a Customer Service role for over seven and a half years. I have understanding of SOPs, SAPs, PO numbers, vendor rapport, and selling a product through knowledge. Be it personal or otherwise.
While there is always more to learn in my role, I am ready to face different challenges and not only learn from them but apply what I learn to my professional life.
Overview
15
years of professional experience
Work History
The Home Depot CorporateKennesaw, GA
Customer Service Chat Representative
01.2016 - Current
Job overview
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Provide first contact resolution in timely and empathetic manner, making sure that their experience was as effortless as possible.
- Communicate with vendors regarding back order availability, future inventory and special orders. Contacting them for customers regarding replacement parts.
- Answer product questions with up-to-date knowledge on new products and tools.
- Is knowledgeable in 6 different lines of business.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Recipient of company wide awards for excellence.
TJX CompaniesCartersville, GA
Cashier Customer Service
01.2014 - 10.2021
Job overview
- Handled all customer relations issues alongside cross departmental functions. Maintained several departments including layaway, fitting room, and jewelry counter.
- Cultivated customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Served as a trainer and mentor to 25+ junior sales associates, ensuring they received the support needed to excel in their roles and provide both customers and colleagues with a positive environment.
Vxr WorksPanama City Beach, FL
Freelance Video Editor - Internship
05.2018 - 01.2019
Job overview
- Created cohesive work that fit client and company needs.
- Performed post-production work, including assembling raw material, editing sound and sequences and providing final products within time and budget constraints.
- Use of programs such as Adobe Premiere to perform tasks provided by Manager.
- Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
Education
Lackawanna CollegeScranton, PA
Associate of Arts from Communication Arts
2014
University Overview
- Majored in Communication Arts with a focus in Film Studies
- Thesis: Gentrifying Brooklyn (A Documentary)
Skills
- Proficient in Live Engage, CRM, CDA, and ESVS Software
- Proficient in Adobe Creative Suite
- Project Management
- Strong Verbal Communication
- Html And CSS Proficiency
- Troubleshooting
Timeline
Freelance Video Editor - Internship
Vxr Works
05.2018 - 01.2019
Customer Service Chat Representative
The Home Depot Corporate
01.2016 - Current
Cashier Customer Service
TJX Companies
01.2014 - 10.2021
Lackawanna College
Associate of Arts from Communication Arts
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