Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovanni Montes

San Jose,CA

Summary

Dynamic professional with a proven track record at Metro by T-Mobile, excelling in customer service and mobile device management. Leveraged expert product knowledge and relationship-building skills to significantly enhance customer satisfaction and sales performance. Demonstrated ability to lead and collaborate in fast-paced environments, consistently achieving and surpassing sales targets.

Overview

2
2
years of professional experience

Work History

Mobile Expert

Metro by T-Mobile
09.2022 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Collaborated with team members to achieve monthly sales targets.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.

Food & Beverage Operational Assistant

Cedar Fair
06.2022 - 09.2022

• Communicate in kitchen to serve customers in timely fashion

• Ensure kitchen is always sanitized and clean every chance there was

• Serve food to customers

• Ensure temperatures are correct in freezer and cooked food

• Collaborate with companions to unsure the kitchen is never backed up and always on task

Education

Nursing - Medical

Evergreen Valley College
San Jose, CA

High School Diploma - General Education

James Lick High School
San Jose, CA
06.2022

Skills

  • Mobile Device Management
  • Real-time communication features
  • Customer Service
  • Relationship Building
  • Positive Customer Engagement
  • Sales and Promotions
  • Goal-Driven
  • Friendly and Helpful
  • Retail Merchandising
  • Customer Assistance
  • Reliable and Responsible
  • Product Knowledge

Languages

Spanish
Native or Bilingual

Timeline

Mobile Expert

Metro by T-Mobile
09.2022 - Current

Food & Beverage Operational Assistant

Cedar Fair
06.2022 - 09.2022

Nursing - Medical

Evergreen Valley College

High School Diploma - General Education

James Lick High School
Giovanni Montes