Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanni Peña

Livermore,CA

Summary

Dedicated customer service representative with a strong focus on conflict resolution, effective communication, and team collaboration. Proven ability to enhance customer satisfaction through efficient complaint resolution and professional service.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Home Depot
Livermore, California
09.2025 - 05.2026
  • Resolved customer complaints efficiently and professionally.
  • Assisted customers with product inquiries and service needs to ensure informed purchasing decisions.
  • Collaborated with team members to resolve customer issues and improve overall satisfaction.
  • Processed transactions accurately using point-of-sale systems.
  • Explained store policies and procedures to customers for clarity and compliance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained store displays and ensured product availability.

Education

High School Diploma -

Irvington School
Fremont, CA
06-2025

Skills

  • Customer service
  • Call center experience
  • Data entry
  • Problem solving
  • Conflict resolution
  • Team collaboration
  • Effective communication

Timeline

Customer Service Representative

Home Depot
09.2025 - 05.2026

High School Diploma -

Irvington School
Giovanni Peña