Giovanni Perdomo
Dallas,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Data Entry / Shift Leader / Barista
Xaman Cafe
04.2022 - Current
- Embraced diverse roles at Xaman Cafe, contributing to professional journey.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Analyzed sales figures and identified areas for improvement.
Office Manager
Dallas Wine Education Center
10.2021 - 10.2022
- As an Office Manager, one of my focal points was efficient logistics, encompassing tasks such as ordering and stocking, all while upholding a hands-on approach
- I maintained regular communication with our wine certificate provider, WSET, based in London, this involved facilitating the reservation and placement of exam orders for students pursuing these certificates, while mindful of the time difference.
- Addressing challenges, I maintained positive customer relations with humble and effective solutions.
- Balanced Logistics Mastery: Navigated ordering, requisitions, and stocking with a blend of technological tools and hands-on efficiency.
- Efficiency-Driven Workflow: Implemented modifications for team performance, contributing to overall efficiency.
- Coordination Excellence: Took charge of coordinating special projects and schedules, ensuring seamless alignment of tasks with available resources.
Office Manager/Server
Blind Bishop
10.2021 - 10.2022
- As a Server/Office Manager in the fine dining sector, I specialized in fostering sophisticated relationships, optimizing Square POS for events, and providing detailed menu explanations
- Proficient in overseeing office inventory activities, including ordering, requisitions, stocking, and shipment receiving, I effectively trained new staff and prepared pre-shift instructions for seamless operations.
- Fine Dining Excellence: Cultivated sophisticated relationships in upscale dining establishments.
- Square POS Mastery: Skillfully optimized Square POS for events, restaurant service, and bundles.
Education
Security+ SY0-601 -
CompTIA
Remote03.2024
Google Cybersecurity Certificate - Cybersecurity
Google / Coursera
Coursera, Remote01.2024
HTML, CSS And JavaScript For Web Development -
Johns Hopkins University / Coursera
Coursera, Remote02.2023
WSET Level 1 & 2 Award in Wines -
Wine And Spirit Education Trust
London04.2021
Associate of Arts - Sommelier With Marketing Orientation
Escuela Argentina De Vinos
Buenos Aires, Argentina12.2020
High School Diploma -
Freedom High School
San Perdo Sula, Honduras07.2015
Skills
- Customer Service Management
- Strong verbal and written communication
- Staff Training and Development
- Sales and Upselling
- Employee Scheduling
- Complaint resolution
- Sales expertise
- Negotiation expertise
- Team Management
- Sales software proficiency
Accomplishments
- Achieved 1487.5% increase of certain food items through effectively providing detailed Staff training.
- Supervised team of 10 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Entry / Shift Leader / Barista
Xaman Cafe
04.2022 - Current
Office Manager
Dallas Wine Education Center
10.2021 - 10.2022
Office Manager/Server
Blind Bishop
10.2021 - 10.2022
Security+ SY0-601 -
CompTIA
Google Cybersecurity Certificate - Cybersecurity
Google / Coursera
HTML, CSS And JavaScript For Web Development -
Johns Hopkins University / Coursera
WSET Level 1 & 2 Award in Wines -
Wine And Spirit Education Trust
Associate of Arts - Sommelier With Marketing Orientation
Escuela Argentina De Vinos
High School Diploma -
Freedom High School
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