GIOVANNI PROSSER

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-priority calls, achieving positive outcomes for stakeholders and maintaining service standards.

Responded to customer requests for products, services, and company information.

• Proficient in soldering, crimping, and connecting wires according to industry standards.
• Proven track record in preparing reports regarding production activities.
• Competent in reading blueprints or engineering plans to determine exact locations for installing wiring systems and components.

• Familiarity with basic carpentry techniques like framing walls or building cabinets from scratch.
• Mastered the operation of heavy machinery such as forklifts and cranes.
• Attained knowledge of safety protocols while working in hazardous environments.

• Maintained cleanliness in the shop by sweeping and mopping floors.
• Performed minor repairs such as headlight restoration and paint touch-up.
• Detailed interiors, exteriors, engines, and trunks of vehicles using cleaning supplies and power equipment.

• Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
• Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
• Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.

• Operated cash register and accurately processed payments, returns, and exchanges.
• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Shoveled, spread, and leveled soil, gravel, and stones.
• Operated a variety of equipment including mowers, tractors, edgers, blowers, trimmers, hedge clippers, aerators and sprayers.
• Utilized power mowers, tillers, and trimmers to maintain landscaping.