Summary
Overview
Work History
Education
Skills
Timeline
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Giovanni Rivers

Charlotte,NC

Summary

Dynamic and results-driven sales leader with over 4 years of retail sales experience. Proven track record of exceeding sales targets, driving revenue growth and leading high performance teams. Expertise in customer service, product knowledge and team development. Committed to cultivating a positive customer experience while maximizing business results.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Verizon
Gastonia , NC
03.2023 - Current
  • Supervised and trained a team of 14 retail specialists, driving a high-performance culture by providing detailed coaching and ongoing development.
  • Drive sales and achieve revenue targets through effective sales strategies, promotional activities, and customer retention initiatives.
  • Managed daily store operations, including inventory, merchandising, and customer service, ensuring an excellent shopping experience.
  • Collaborated with the district manager to lead a pillar role in insurance, increasing the overall sales target by 5%.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led by example, delivering exceptional customer service, handling customers' concerns, and resolving exclusions to ensure customer satisfaction.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.

Sales Associate

Verizon
Florence, SC
06.2021 - 02.2023
  • Delivered exceptional customer service by addressing inquiries, troubleshooting issues, and recommending products based on customers' needs, leading to a 95% customer satisfaction rating.
  • Effectively met and exceeded monthly sales goals through strong product knowledge, customer engagement, and upselling techniques.
  • Consistently met and exceeded monthly sales and performance goals, earning recognition as the top performer in the territory for 9 months.
  • Proactively initiated outbound calls to build and expand a loyal customer base, while maintaining the quality of sale and customer satisfaction.

Fresh Produce Team Lead

Walmart
Florence , South Carolina
01.2019 - 02.2021
  • Participated in quarterly inventory counts and conducted inventories.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.

Education

BBA - Business

Coker University
Hartsville SC
12-2020

Skills

  • Leadership
  • Staff development
  • KPI tracking
  • Customer service
  • New hire training
  • Retail operations

Timeline

Assistant Store Manager

Verizon
03.2023 - Current

Sales Associate

Verizon
06.2021 - 02.2023

Fresh Produce Team Lead

Walmart
01.2019 - 02.2021

BBA - Business

Coker University

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Giovanni Rivers