Giovanni Spatola
Henderson
Summary
Proactive and customer-focused, excelled at Il Forniao by adeptly managing multiple tables and ensuring prompt service, demonstrating exceptional multitasking and hospitality service expertise. Cultivated strong relationships with regulars, enhancing guest engagement and satisfaction. Skilled in cash handling and POS systems, consistently contributed to efficient operations and positive dining experiences.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Il Forniao
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Bartender
Trevi Ristorante
02.2018 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Manager
Zen Leaf
06.2017 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Food Runner
Canaletto
06.2014 - 06.2017
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Personal Trainer
Golds Gym ~
10.2012 - 08.2015
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Coronado High School
Henderson, NVSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Certification
EMT
- Critical Care Paramedic Certification (CCP-C) - International Board of Specialty Certification.
- Professional Certified Investigator (PCI) - ASIS International.
Timeline
Server
Il Forniao
05.2021 - Current
Bartender
Trevi Ristorante
02.2018 - 05.2021
Manager
Zen Leaf
06.2017 - 02.2021
Food Runner
Canaletto
06.2014 - 06.2017
Personal Trainer
Golds Gym ~
10.2012 - 08.2015
Coronado High School
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