Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanni Villacis

646-799-3177
Jersey City,NJ

Summary

To obtain a position within an organization where my exceptional customer service work experience can be fully utilized for the benefit of my employer and provide me with the opportunity to achieve a professional growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

Concierge

RIVERWALK COURT
New York, NY
2020.07 - Current
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Residential Concierge

Planned Companies
Harrison, NJ
09.2016 - 07.2020
  • Greet & direct residents/guests in a courteous and professional manner
  • Receive and process incoming and outgoing shipments and mail/packages
  • Maintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.

Bus Operator

NJ Transit
Jersey City, NJ
09.2009 - 06.2016
  • Transported passengers in all traffic and weather conditions between designated bus stops; while adhering to an established time schedule and route in a safe and reliable way
  • Operated the bus, also the doors to allow the passengers to exit and enter the bus, received fares, reported to dispatchers any delays or mechanical problems with the bus and responded to emergency situations.

Passenger Service Agent

Air France, Newark International Airport
05.2005 - 08.2009
  • Maintained a high standard of safety and security according to the TSA and Air France safety policy
  • Supervised the warehouse employees how to properly build the cargo on daily flights, where the pilot had to review and approve the weight limit.

Accounting Clerk

Liz Claiborne
North Bergen, NJ
06.1999 - 03.2005
  • Printed out checks for worldwide companies, personal and freelance
  • Handled audits of employees that used expenses, checking and matching receipts
  • Processed company rewards and contests offered to the public
  • Prepared work to be processed by gathering, sorting and organizing data and documents.

Education

Criminal Justice/ General Courses - Accounting

William Paterson University
06.2000

High School Diploma -

William L. Dickinson High School
06.1998

Skills

  • Cash Handling
  • Team Supervision
  • Bookkeeping
  • Event Details
  • Safety Procedures

Timeline

Concierge

RIVERWALK COURT
2020.07 - Current

Residential Concierge

Planned Companies
09.2016 - 07.2020

Bus Operator

NJ Transit
09.2009 - 06.2016

Passenger Service Agent

Air France, Newark International Airport
05.2005 - 08.2009

Accounting Clerk

Liz Claiborne
06.1999 - 03.2005

Criminal Justice/ General Courses - Accounting

William Paterson University

High School Diploma -

William L. Dickinson High School
Giovanni Villacis646-799-3177