Giovannie Acasio
Philadelphia,PA
Summary
Motivated and dependable professional with a strong work ethic and a commitment to continuous self-improvement. Known for being respectful, reliable, and focused on personal growth while consistently delivering quality work. Brings a positive attitude, adaptability, and the ability to work well both independently and as part of a team. Strong interpersonal skills, and the ability to adapt quickly in fast-paced environments. Dedicated to learning new skills, taking responsibility, and contributing to a productive and professional work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Support Specialist
Evolution LLC
Philadelphia, PA
04.2025 - Current
- Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
- Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
- Investigate and resolve player disputes related to game integrity or dealer actions.
- Ensure timely and accurate resolutions for client and end-user issues.
- Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
- Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
- Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
- Maintain accurate, updated files on all actions taken with equipment and log issues in ticketing systems like JIRA/TTS.
- Collaborated with cross-functional teams to streamline service processes and enhance operational efficiency.
In-Studio Online Casino Dealer- Overnight ONLY (Customer Service/Reception)
Evolution Americas
Philadelphia, PA
09.2024 - Current
- Interact with players
- Host blackjack, and Baccarat
- Work as a team to make sure everything is running smoothly
- Providing hands-on, on-site, or remote diagnosis and resolution of technical issues
Education
Associate's degree - Cybersecurity
Community College of Philadelphia
Philadelphia, PA12.2025
Skills
- Software troubleshooting
- Configuration
- Computer hardware
- Windows 22
- Adding Users
Certification
- Driver's License
- February 2017 to Present
Timeline
Service Support Specialist
Evolution LLC
04.2025 - Current
In-Studio Online Casino Dealer- Overnight ONLY (Customer Service/Reception)
Evolution Americas
09.2024 - Current
Associate's degree - Cybersecurity
Community College of Philadelphia