Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giovanni Lou Alvarez

Laredo,TX

Summary

Energized by a successful tenure at H-E-B, I excel in delivering unparalleled customer service and conflict mediation, ensuring positive experiences. My ability for effective problem-solving and multitasking has significantly enhanced team efficiency and customer satisfaction, showcasing my commitment to excellence and continuous improvement in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Service Lead

H-E-B
10.2023 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Checker

H-E-B
07.2020 - 10.2023
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Assisted with unloading customer carts onto conveyor belt.

Education

Bachelor of Business Administration - Marketing

Texas A&M International University
Laredo, TX
12.2024

High School Diploma -

Hector J Garcia Early College High School
Laredo, TX
05.2022

Skills

  • Effective Problem Solving
  • De-Escalation Techniques
  • Customer Service
  • Conflict Mediation
  • Multitasking Abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Lead

H-E-B
10.2023 - Current

Checker

H-E-B
07.2020 - 10.2023

Bachelor of Business Administration - Marketing

Texas A&M International University

High School Diploma -

Hector J Garcia Early College High School

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Giovanni Lou Alvarez