GIOVANNY ZAMORA
San Antonio,TX
Summary
Dedicated Customer Service Specialist with a strong background in delivering exceptional client support and fostering customer loyalty. Skilled in communication, problem-solving, and multitasking, with a history of enhancing operational processes to elevate the customer experience.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
CREDIT CARD SPECIALIST II (BILINGUAL)
JP MORGAN CHASE
11.2024 - 04.2025
- Advised and educated individuals and businesses on credit card products for debt acquisition and management; managed finance and administrative tasks related to credit card services.
- Reviewed customer accounts to identify and efficiently resolve discrepancies, enhancing customer satisfaction.
- Worked with over 28 card products , Resolved customer issues through effective problem-solving techniques. , deescalations , payments.
HEAD SERVER
MI GUADALAJARA
01.2021 - 10.2024
- Oversaw dining room setup, including table settings, waiter stations, and stock, while resolving complaints promptly and ensuring compliance with licensing laws and health and safety regulations.
- Supervised dining room operations, fostering an environment of excellent customer service and enhancing guest experiences.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
- Coordinated with kitchen staff to ensure timely and accurate food delivery, contributing to seamless service and guest satisfaction.
INSURANCE SALES AGENT
LA FAMILIA AUTO INSURANCE
SAN ANTONIO, TX
03.2018 - 03.2020
- Identified coverage gaps and recommended policies to mitigate risks, which enhanced client understanding of insurance solutions. Maintain a high client retention rate as well as relaying detailed and accurate product information to potential customers and successfully closing sales.
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Educated customers on policy features and benefits to ensure informed decisions.
- Processed policy applications and managed client documentation efficiently.
MANAGER
SONIC DRIVE IN
SAN ANTONIO, TX
04.2016 - 12.2018
- Supervised food service delivery for 7 rotating team members, ensuring consistent quality and service standards. Hired, trained, and scheduled new employees, aligning with quality standards and enhancing customer service delivery. Led daily and weekly team meetings to foster collaboration and maintain team focus on service excellence.
- Oversaw daily restaurant operations to ensure efficient service and customer satisfaction. to ensure smooth restaurant functionality.
- Trained team members on service standards and food preparation techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
Education
Associate of Applied Science - Health Care Management
The College of Health Care Professions
TX 11.2025 - 09.2026
HIGH SCHOOL DIPLOMA -
C4L ACADEMY
Irvine, CASkills
- Customer service
- Bilingual communication
- Proficient in microsoft
- Data management
- Financial literacy
- Payment processing
- Reliability
- Multitasking capacity
- Risk Management & Compliance
Personal Information
- Title: CUSTOMER SERVICE SPECIALIST- (MANAGEMENT/TEAM LEAD)
- Driving License: DRIVERS LICENSE
Timeline
Associate of Applied Science - Health Care Management
The College of Health Care Professions
11.2025 - 09.2026
CREDIT CARD SPECIALIST II (BILINGUAL)
JP MORGAN CHASE
11.2024 - 04.2025
HEAD SERVER
MI GUADALAJARA
01.2021 - 10.2024
INSURANCE SALES AGENT
LA FAMILIA AUTO INSURANCE
03.2018 - 03.2020
MANAGER
SONIC DRIVE IN
04.2016 - 12.2018
HIGH SCHOOL DIPLOMA -
C4L ACADEMY