Rashaude Miffin
Sanford,FL
Summary
To utilize my education, work experience and skill-set in a challenging position with the opportunity for advancement and progression while contributing to the success and growth of the company. Highly organized, interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.
Overview
16
16
years of professional experience
Work History
Credit Card Specialist II
JP Morgan & Chase
12.2015 - Current
- Resolve conflicts and manage customer expectations
- Determine customer needs and provide appropriate solutions through relationship building
- Effective verbal and written communication with both external and internal customers
- Document customer account activities thoroughly and concisely
- Engage in interactive dialogue with customers through active listening.
Manager
Amscot Financial
08.2008 - 12.2015
- Check audits, Loan contracts and Detailed paperwork
- Thorough knowledge of the Bank Secrecy and USA Patriot Acts
- Follow all compliance rules and regulations being aware of all threshold
- Use communication skills to create a work place that’s dynamic and conducive to sales and customer service
- Monitor transactions for accuracy and efficiency
- Monitor all suspicious activity in regards to customer transactions.
Education
Bachelor of Arts Degree - Interpersonal and Organizational Communication
University of Central Florida
12.2008
Associate in Arts Degree - General Studies
Valencia Community College
07.2005
Skills
- Managerial and Training Skills
- Compliance Management Skills
- Interpersonal Skills
- Customer Service Skills
- Communication and Organizational Skills
- Mathematical and Auditing Skills
- Promotional and Sales Skills
- Negotiation and Collection Skills
- Payment Processing
- High risk account reviews
- Collections support
- Quality Assurance
Timeline
Credit Card Specialist II
JP Morgan & Chase
12.2015 - Current
Manager
Amscot Financial
08.2008 - 12.2015
Bachelor of Arts Degree - Interpersonal and Organizational Communication
University of Central Florida
Associate in Arts Degree - General Studies
Valencia Community College
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