Giovany Montes De Oca
Miami,FL
Summary
Dynamic General Manager with a proven track record at Fuddruckers Restaurants, excelling in financial analysis and employee training. Spearheaded operational strategies that enhanced efficiency and boosted customer satisfaction, while fostering strong client relationships. Recognized for effective team building and implementing successful budget management practices, consistently achieving organizational goals.
Overview
7
7
years of professional experience
Work History
General Manager
Fuddruckers Restaurants
Pembroke Pines, FL
09.2018 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared staff work schedules and assigned team members to specific duties.
- Guided management and supervisory staff to promote smooth operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Tracked monthly sales to generate reports for business development planning.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Education
High School Diploma -
Westland Hialeah Senior High School
Hialeah, FL06-2019
Skills
- Financial analysis
- Budget management
- Employee training
- Regulatory compliance
- Data analysis
- Sales forecasting
- Client relationship management
- Operational strategy
- Team building
- Performance evaluation
- Problem solving
- Time management
- Administrative management
- Organizational restructure and change
- Decision-making
- Mind mapping
- Inventory tracking and management
- Multitasking
- Budget analysis
- Event management and promotion
- Systems implementation
- Facility management
- Quality assurance
- Cost reductions
- Excellent communication
- Sales team development
- Staff-retention programs
- Community outreach
- Consistently meet goals
- Staff scheduling
- Safety operations
- Infection control
- Food storage
- Coaching and mentoring
- Maintain food safety
- Supply chain management
- Adaptability
- Attention to detail
- Workflow planning
- Investigating complaints
- Payroll administration
- Hiring and firing
- Scheduling and rostering
Timeline
General Manager
Fuddruckers Restaurants
09.2018 - Current
High School Diploma -
Westland Hialeah Senior High School