Gipu Koroma
Cementon,PA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
15
15
years of professional experience
Work History
Care Coordinator
New York City Health and Hospitals Corporations
Elmhurst, New York
07.2018 - 01.2025
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Provided emotional support to patients dealing with difficult health issues.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Conducted initial assessments and evaluations of patient's needs.
- Provided crisis intervention services when needed.
- Educated clients on available resources and services within their communities.
- Developed individualized service plans based on assessment findings.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Maintained accurate client records in accordance with agency policies and procedures.
Case Manager
Nerw York City Health and Hospitals Corporations
Jamaica, NY
07.2010 - 07.2018
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in professional development opportunities to stay current with best practices in case management.
- Maintained up-to-date case records with case activity status.
- Maintained confidentiality and adhered to professional ethics and standards.
- Facilitated group sessions and workshops for clients on various topics.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Education
Master of Science - Social Work
Adelphi University
Garden City, NY07-2010
Bachelor of Science - Social Work
York College
Jamaica, NY06-2006
Skills
- Multidisciplinary team collaboration
- Crisis intervention
- Patient education
- Documentation proficiency
- Time management
- Patient advocacy
- Care planning
Timeline
Care Coordinator
New York City Health and Hospitals Corporations
07.2018 - 01.2025
Case Manager
Nerw York City Health and Hospitals Corporations
07.2010 - 07.2018
Master of Science - Social Work
Adelphi University
Bachelor of Science - Social Work
York College
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