GIRA SEGURA
Lawrenceville,GA
Summary
Highly organized and resourceful Administrative and Customer Service Professional with proven experience in managing office operations, payroll processing, scheduling, and client communications. Skilled at supporting executives, handling high call and email volumes, and maintaining accurate records with strong attention to detail. Bilingual in English and Spanish, with the ability to build positive relationships and provide exceptional service to diverse customers. Adept at problem-solving, adapting in fast-paced environments, and using software systems such as Microsoft Office, CRM platforms, and payroll tools to ensure efficiency and accuracy.
Overview
11
11
years of professional experience
Work History
Bilingual Consultant
Georgia Power
03.2025 - Current
- Assist English- and Spanish-speaking customers with account inquiries, billing questions, and service requests.
- Provide clear explanations of rates, payment options, and energy-saving programs.
- Handle calls, emails, and online chats with professionalism and empathy.
- Process payments, set up payment arrangements, and explain billing statements.
- Assist with starting, stopping, or transferring electric service.
- Help customers enroll in programs such as budget billing, autopay, and assistance plans.
- Review account activity to resolve discrepancies and ensure accurate billing.
- Work within Georgia Power’s customer information systems to update accounts and process transactions.
- Use scheduling, CRM, and billing software to manage daily workload.
- Document customer interactions accurately for compliance and service tracking.
- Handle service complaints or outage reports, and provide updates on restoration times.
- Troubleshoot account-related issues and escalate complex cases when necessary.
Use resourcefulness to resolve customer concerns quickly and maintain satisfaction
HIRING MANAGER / HUMAN RESOURCES / PAYROLL ASSISTANT
BOSTWICK LOGISTICS
08.2019 - 03.2024
- Identify staffing requirements for new or open positions within the organization.
- Establish clear expectations for the interview process, including role descriptions and required qualifications
- Promote new job opportunities internally and proactively seek employee referrals from various teams.
- Make final hiring decisions, subject to executive approval, ensuring alignment with organizational needs and culture.
- Prepare job offers, negotiate terms of employment contracts, and finalize details with selected candidates.
- Oversee payroll processing for 100+ employees, ensuring complete accuracy and strict compliance with labor laws and regulations.
- Monitored employee work hours and commission payouts, ensuring accurate payroll processing for a workforce of 50+ employees
- Reviewed and approved timekeeping records, processing payroll adjustments accurately and on time.
- Managed personnel records and processed hiring documentation, ensuring 100% compliance with federal employment laws.
- Issue separation letters to employees who resign and ensure proper exit documentation is completed.
- Upload OSHA forms annually to maintain compliance with workplace safety regulations.
- TREE OF LIFE ENTERPRISE SERVICES, West Palm beach, FL
RECEPTIONIST / PAYROLL ASSISTANT
TREE OF LIFE ENTERPRISE SERVICES
06.2018 - 08.2019
- Answer incoming calls and emails in a professional and timely manner.
- Greet visitors, provide refreshments, and ensure a positive experience during their wait.
- Assist the HR Manager with payroll processing, ensuring accuracy and compliance.
- Review employee time sheets prior to payroll submission
- Schedule meetings & manage Supervisor calendar
- Create job-related invoices using Google Sheets.
- Make copies, send letters, and assist with general administrative duties as required.
- WAL-MART, West Palm beach, FL
MERCHANDISE RECEIVER
WAL-MART
11.2017 - 06.2018
- Receive all incoming merchandise shipments from vendors, including third-party trucks, UPS, FedEx, and other delivery services.
- Develop, track, and manage store inventories, ensuring products are properly organized and accounted for.
- Generate and process vendor invoices, ensuring timely and accurate documentation of transactions.
- Handle store claims related to product discrepancies, damages, or returns in a professional and efficient manner.
- ALORICA CALL CENTER, Santo Domingo, Dominican Republic
Customer Service Representative
ALORICA CALL CENTER
03.2015 - 10.2017
- Handle inbound and outbound calls professionally, addressing customer inquiries, complaints, and requests in a timely manner.
- Resolve customer issues efficiently by troubleshooting technical problems and providing effective solutions.
- Document all customer interactions, including inquiries, complaints, and resolutions, using the company’s CRM or call center management system.
- Maintain a high level of professionalism and empathy while managing customer concerns, ensuring customer satisfaction.
- Follow up on customer cases to ensure resolutions are met and customer expectations are exceeded.
- Meet or exceed individual and team performance targets related to response time, resolution time, and customer satisfaction.
Education
High School Ceges
Dominican Republic Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Consultant
Georgia Power
03.2025 - Current
HIRING MANAGER / HUMAN RESOURCES / PAYROLL ASSISTANT
BOSTWICK LOGISTICS
08.2019 - 03.2024
RECEPTIONIST / PAYROLL ASSISTANT
TREE OF LIFE ENTERPRISE SERVICES
06.2018 - 08.2019
MERCHANDISE RECEIVER
WAL-MART
11.2017 - 06.2018
Customer Service Representative
ALORICA CALL CENTER
03.2015 - 10.2017
High School Ceges