Girma Tessema
Shoreline,WA
Summary
Dynamic Pharmacy Technician with a proven track record at Tobit Pharmacy, excelling in problem-solving and team collaboration. Enhanced patient satisfaction through efficient medication management and streamlined workflows. Compassionate and detail-oriented Health Assistant with over 7 years of experience in patient care records, assisting with medical procedures, and providing exceptional customer service.
Overview
41
41
years of professional experience
Work History
Pharmacy Technician
Self-employeed
01.2011 - 02.2025
- Participated in training sessions to understand pharmaceutical products and safety protocols effectively.
- Collaborated with healthcare professionals to ensure timely delivery of medications to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Health Assistant
Debre Markos Hospital
06.1984 - 11.1991
- Coordinated patient intake processes to ensure efficient service delivery and accurate data collection.
- Implemented health tracking systems to enhance patient monitoring and improve care outcomes.
- Mentored junior assistants in best practices for patient interactions and administrative tasks, promoting team cohesion.
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
- Aided in the development of individualized care plans by obtaining patient histories and collaborating with multidisciplinary teams.
- Facilitated better nutritional choices for patients by offering guidance on meal planning based on dietary restrictions or preferences.
- Promoted a culture of safety within the healthcare facility by consistently applying best practices in all tasks performed.
- Assisted in implementing therapeutic interventions that led to improved overall health outcomes for numerous patients.
- Provided emotional support to patients and families, fostering a more comfortable healthcare environment.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Associate of Applied Science - Pharmacy Technician
Abay Health College
Debre Markos, Ethiopia 07-2008
Associate of Applied Science - Health Assistant
Bahir Dar Health College
Bahir Dar, Ethiopia 06-1984
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
Timeline
Pharmacy Technician
Self-employeed
01.2011 - 02.2025
Health Assistant
Debre Markos Hospital
06.1984 - 11.1991
Associate of Applied Science - Pharmacy Technician
Abay Health College
Associate of Applied Science - Health Assistant
Bahir Dar Health College