Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Girum Negassa

Las Vegas,NV

Summary

"CompTIA Security+" Certified

"CompTIA Network+"Certified

Skilled Network Security Operator with exceptional insight into computer security and tasked with implementing firewalls, VPNs and anti-malware technologies. A diligent employee with expertise upgrading networks, software and hardware. Ready for a new position that involves troubleshooting and issue resolution in Network Security environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Manager

Lost Society Hospitality Group
Washington, D.C,
03.2018 - 12.2024
  • Implemented new processes and procedures to improve customer service experience.
  • Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
  • Addressed client questions and resolved complaints related to products, services and accounts.
  • Monitored industry trends, competitor activities, and market dynamics related to preferred accounts.
  • Led quarterly and annual planning meetings with key accounts to align business goals and strategies.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Coached, developed and motivated team to achieve revenue goals.
  • Created customized strategies for preferred accounts based on needs assessment.
  • Identified new business opportunities and leads for key clients.
  • Conducted market research and reported on competitors.
  • Directed and coordinated products, services and sales activities.
  • Monitored market trends and competitor activity to adjust account strategies accordingly.
  • Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner.

Network Administrator

Privilege recruitment /Dubai Transportation Agency
Dubai, UAE
03.2012 - 05.2016
  • Analyzed network traffic patterns to identify potential problems or areas for improvement.
  • Performed data backup operations on a regular basis to ensure the security of critical information.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Coordinated with third-party providers on installation projects or service agreements.
  • Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
  • Worked closely with end users to solve problems related to hardware and software.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Planned, tested and supported high-availability infrastructures.
  • Conducted routine maintenance tasks such as patching cables, replacing defective components or re-configuring equipment.
  • Provided training sessions for end-users on how to use various software applications or hardware devices.
  • Oversaw VPNs to deliver secure virtual network access to remote users.
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Supported various operating systems and server technologies.
  • Promoted continuous improvement for IT governance processes.
  • Performed routine troubleshooting and network monitoring.
  • Created accounts and configured hardware to support on-boarding process for new hires.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Responded quickly to user requests for assistance with computer or network problems.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Implemented and provided technical support for voice services and equipment.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Assisted in developing long-term strategies for the organization's IT infrastructure.
  • Monitored system upgrades, patches and new configurations.
  • Provided troubleshooting and testing to support network.
  • Configured, monitored and maintained email applications or virus protection software.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Increased system security and performance with proactive changes.
  • Conducted routine maintenance tasks such as patching cables, replacing defective components or re configuring equipment.

Assistant System Administrator

PSI-ETH
Addis Ababa, Ethiopia
01.2010 - 11.2011
  • Optimize network performance by implementing new technologies.
  • Communication: Explain technical concepts to non-technical users, and provide technical support.
  • Security management: Test systems and servers to identify ways to improve security.
  • Troubleshooting: Troubleshoot system and network problems.
  • Scripting and automation: Automate routine tasks using scripting languages.
  • Collaboration: Work with teams across the organization to implement new technologies.
  • Diagnose and fix technical issues, such as system outages, and performance bottlenecks.
  • Adaptability: Demonstrate an enthusiasm for learning and adapting to new technologies.

Outreach Program Officer

JHU/CCP
Addis Ababa, Ethiopia
06.2008 - 11.2010
  • Developed and maintained effective frameworks, standards and requirements.
  • Assured grants met measurable benchmarks and complied with laws governing private foundations.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Coordinated with internal and external stakeholders for successful implementation of projects.
  • Analyzed data collected from surveys or focus groups for evaluation purposes.
  • Conducted research on best practices in the field of program management.
  • Worked closely with current and prospective partners, acting as primary point of contact for program grants and engagement opportunities.
  • Created promotional materials such as brochures, newsletters, flyers. to increase awareness about programs among target audiences.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Drafted documents such as contracts, memorandums of understanding, letters of agreement.
  • Developed program plans and strategies to meet organizational objectives.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Worked closely with human resources to support employee management and organizational planning.
  • Monitored expenditures to ensure compliance with budget restrictions.
  • Collaborated with team members for effective communication between departments.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Identified needs of customers promptly and efficiently.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Collaborated with community non-profit agencies and community leaders in pursuit of shared goals.
  • Recommended implementation of risk management strategies to reduce uncertainties and improve regulatory compliance.
  • Maintained positive working relationship with fellow staff and management.
  • Organized client meetings to provide project updates.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Provided continuous evaluation of program operations as compared with established mission and set parameters.
  • Prepared detailed reports on the progress of programs and proposed changes when needed.
  • Cultivated grantmaking opportunities that aligned with program goals and objectives.
  • Developed strategic business initiatives with defined purpose, clear scope and targeted impact on organization both for short-term improvement and long-term value.
  • Developed impressive portfolio of high-impact grants, key consulting contracts and pivotal relationships with influential partners.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented strategies to take advantage of new opportunities.
  • Ensured that all activities are carried out according to applicable laws and regulations.
  • Assessed program effectiveness through data analysis and performance indicators.
  • Provided technical support in the development of project proposals and budgets.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Managed databases containing information about programs or services offered by the organization.
  • Built relationships with local communities and other organizations to promote program initiatives.
  • Partnered with program management on recommendations, process improvements, and corrective action plans.
  • Developed strategies aimed at improving overall company and program performance, efficiency, and process improvements.
  • Planned and orchestrated special events and fundraising activities to raise awareness of foundation.
  • Resolved conflicts arising between different parties involved in a project or initiative.

Education

Associate of Science - Information Technology

Admas University Collage
Addis Ababa
01-2010

Bachelor of Arts - Political Science And International Relations

Addis Ababa University
Addis Ababa
03-2008

Associate of Science - Cyber Security

Miller-Motte Collage
Chattanooga, TN

Skills

  • Firewall administration
  • Secure network design
  • Firewall installation
  • Disaster recovery planning
  • SIEM provider management
  • Patch management
  • Virtual private networks
  • Security training
  • BYOD program implementation
  • Network monitoring
  • Cloud security
  • Access control
  • Application security
  • Network forensics
  • Security policy development
  • Incident logging oversight
  • Threat detection
  • Data loss prevention
  • Two-factor authentication
  • Security information and event management
  • Network security management
  • Encryption technologies
  • Wireless security
  • Penetration testing
  • Social engineering defense
  • Intrusion prevention
  • Ethical hacking
  • Endpoint protection
  • System hardening
  • Vulnerability assessment
  • Incident response

Certification

  • "CompTIA Security+" Certified
  • "CompTIA Network+" Certified

Accomplishments

  • Certificate in "Leadership In Strategic Communications,John Hopkins University-Center for communication Programs"

Timeline

Account Manager

Lost Society Hospitality Group
03.2018 - 12.2024

Network Administrator

Privilege recruitment /Dubai Transportation Agency
03.2012 - 05.2016

Assistant System Administrator

PSI-ETH
01.2010 - 11.2011

Outreach Program Officer

JHU/CCP
06.2008 - 11.2010

Associate of Science - Information Technology

Admas University Collage

Bachelor of Arts - Political Science And International Relations

Addis Ababa University

Associate of Science - Cyber Security

Miller-Motte Collage

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Girum Negassa