Gisel Frausto
Moreno Valley,CA
Summary
Driven Hairstylist with proven expertise in customer satisfaction and retention, honed at Great Clips. Excelled in personalized hair care, achieving high client loyalty through outstanding service and detail-oriented styling. Skilled in both cosmetology and advanced communication, adept at fostering positive relationships and enhancing salon efficiency. Demonstrated leadership by mentoring junior stylists, significantly improving team skill levels and operational flow.
Overview
10
10
years of professional experience
Work History
Hairstylist
Great Clips
Riverside, CA
07.2014 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
Education
Cosmetology
Marinello School of Beauty
Moreno Valley, CA04.2011
Skills
Marketing familiarity
Makeovers
Cosmetology industry exposure
Highly motivated self-starter
Outstanding client retention
Relationship building and management
Customer consultation
Strong leader
Staff Management
Advanced communication skills
Networking expertise
[State] Licensed Cosmetologist
Detail-orientated
Photography expertise
Sales expertise
Shoot arrangements
Cosmetology
Languages
Spanish
Native or Bilingual
Timeline
Hairstylist
Great Clips
07.2014 - Current
Cosmetology
Marinello School of Beauty