Gisela Gonzalez
Corpus Christi,TX
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
12
12
years of professional experience
Work History
Economic Self-Sufficiency Specialist
Florida Department of Children and Families
Kissimmee, FL
03.2019 - 03.2020
- Facilitated assessments to determine eligibility for economic assistance programs.
- Monitored case management processes to ensure compliance with state regulations.
- Collaborated with community partners to connect clients with essential resources and support services.
- Fostered a supportive environment for clients by exhibiting empathy, understanding their unique challenges, and offering appropriate solutions.
- Collaborated with community organizations to enhance resource accessibility for clients.
- Led initiatives to streamline application processes, reducing processing time significantly.
- Managed a diverse caseload of 100 efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
Universal Case Manager II, Economic Services Division
Onslow County
Jacksonville, NC
01.2017 - 01.2018
- Responsible for providing Food and Nutrition and Medicaid services for case load
- Responsibilities include reviewing active cases, conducting follow up activities, and updating information into our database
- Assessments of cases, initial and re-certifications of customers to determine the nature of their needs or situations.
- Assisting in translating documents.
- Responsible for evaluating assets and income to determine eligibility as required by state laws.
- Conducting research in state wide systems verifying information.
- Managed over 100 SNAP and Medicaid cases.
- Provide customers with the resources to for specialized housing, food pantry, referrals to the Salvation Army, job fair information.
- Managed client assessments and developed comprehensive service plans to address individual needs.
- Coordinated resources and services for clients, ensuring timely access to support systems.
Human Services Specialist II, Economic Services Division
Mecklenburg County
Charlotte, NC
01.2008 - 01.2017
- Responsible for providing Food and Nutrition and Medicaid services for specialized bilingual case load.
- Managed over 300 bilingual SNAP (Food Stamp) and Medicaid cases.
- Assessed client needs to determine eligibility for services and benefits.
- Developed and implemented individualized service plans to enhance client well-being.
- Responsibilities include reviewing active cases, conducting follow up activities, and updating information in the North Carolina database.
- Provide interpretation services to Spanish speaking customers.
- Provided crisis intervention support, ensuring immediate assistance and referrals.
- Assessments of cases, initial and re-certification of customers to determine the nature of their need or situations.
- Assisting in translating documents.
- Responsible for evaluating assets and income to determine eligibility as required by state laws.
- Conducting research in state wide systems verifying information.
Education
No Degree - Business Administration
Strayer University
Charlotte, NCHigh School Diploma -
Adlai E. Stevenson
Bronx, NY01-1990
Skills
- Fluent in Spanish
- Microsoft Outlook 2000
- Windows XP
- Microsoft Office 2000: Excel, and word
- Customer service and assistance
- Caseload management
- Application processing
- Documentation skills
- Information intake
- Document processing
- Program eligibility
Languages
Spanish
Native or Bilingual
Timeline
Economic Self-Sufficiency Specialist
Florida Department of Children and Families
03.2019 - 03.2020
Universal Case Manager II, Economic Services Division
Onslow County
01.2017 - 01.2018
Human Services Specialist II, Economic Services Division
Mecklenburg County
01.2008 - 01.2017
No Degree - Business Administration
Strayer University
High School Diploma -
Adlai E. Stevenson