Summary
Overview
Work History
Education
Skills
Languages
Websites
Languages
Timeline
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GISELA CASTANEDA

Lake Orion,MI

Summary

Dedicated and empathetic individual with a healthcare and customer service background, offering 7 years of experience in creating positive and supportive environments for patients and clients. Strong communication and interpersonal skills honed as a Customer Service Representative. Committed to delivering high-quality care and ensuring a seamless and positive experience. Known for high productivity and efficient task completion. Excel in time management, problem-solving, and communication, ensuring positive experiences.

Overview

11
11
years of professional experience

Work History

Ecommerce Personal Shopper

Whole Foods Market
Rochester, MI
09.2024 - 02.2025
  • Contributed to high-order accuracy and on-time delivery rates through diligent attention to detail, and efficient workflow management.
  • Collaborated with colleagues to optimize the e-commerce fulfillment process, identifying areas for improvement, and contributing to team efficiency.
  • Adapted quickly to evolving e-commerce procedures and technological updates, maintaining high efficiency in order fulfillment.
  • Demonstrated strong organizational and time-management skills to manage multiple orders simultaneously, and meet fulfillment deadlines.

Customer Service Representative

WEBTPA
San Antonio, TX
07.2020 - 10.2022
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints promptly.
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.

Care Team Associate

United health Care
San Antonio, TX
12.2018 - 12.2019
  • Performed data entry of patient information into electronic medical records system.
  • Attended regular meetings with the Care Team Leader to discuss cases, strategies, and issues.
  • Managed multiple tasks simultaneously while ensuring the accuracy of the work product.
  • Assisted with training new Care Team Associates on operational processes.

Medical Assistant

United health Care
San Antonio, TX
02.2014 - 07.2017
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Answered phones, scheduled appointments, and managed patient flow while professionally greeting visitors.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.

Education

Master's - Nutrition

National University of Natural Medicine
Portland, OR
08.2027

Organic Farm Training Program

Michigan State University
East Lansing, MI
11-2025

Bachelor's of Science - Psychology

Abilene Christian University
Abilene, TX
12.2022

Associate - Arts & Psychology

St. Phillips College
San Antonio, TX
12.2019

Skills

  • Team collaboration
  • Effective communication across diverse audiences
  • Adaptability
  • Active listening
  • Problem solving
  • Time management
  • Microsoft PowerPoint and Word

Languages

  • English
  • Spanish

Languages

Spanish
Professional

Timeline

Ecommerce Personal Shopper

Whole Foods Market
09.2024 - 02.2025

Customer Service Representative

WEBTPA
07.2020 - 10.2022

Care Team Associate

United health Care
12.2018 - 12.2019

Medical Assistant

United health Care
02.2014 - 07.2017

Master's - Nutrition

National University of Natural Medicine

Organic Farm Training Program

Michigan State University

Bachelor's of Science - Psychology

Abilene Christian University

Associate - Arts & Psychology

St. Phillips College

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GISELA CASTANEDA